Program Compliance Manager

About the role

The Program Compliance Manager provides oversight, direction, and leadership to the Program Compliance team, ensuring a safe, secure space for the love of Christ to be poured out on the community we serve.

Responsibilities

• Ensure all Program Compliance shifts are covered, adjusting for vacations and sick days.
• Provide training to new Program Compliance team members.
• Communicate well with team members and hold Program Compliance staff accountable for timely paperwork and participation in various House of Hope trainings and All-Staff Days.
• Review reports for discrepancies, perform spot checks, and correct team members to ensure compliance and adherence to policy.
• Produce weekly, monthly, and annual reports covering events and statistics as applicable to Direct Services and Program Compliance.
• Ensure documentation is complete and accurate in a form that can be archived and called upon in the event of investigation.
• Appropriately handle occurrences that deviate in the domain of safety, security, and other areas where public servants are required—such as EMS and law enforcement. Produce a report containing all details investigated.
• When law enforcement is involved, ensure that Program Compliance on site is the primary point of contact to guide and assist.
• Teach the Program Compliance team the intricacies of the programs and how their presence enhances the mission of House of Hope.
• Look into methods and ways to improve the ministries from the standpoint of safety and security.
• Protect the company's property and staff by maintaining a safe and secure environment.
• Observe for signs of crime or disorder and investigate disturbances.
• Act lawfully in direct defense of life or property.
• Evict violators.
• Take accurate notes of unusual occurrences.
• Report in detail any suspicious incidents.
• Patrol randomly or regularly building and perimeter.
• Monitor and control access at building entrances and vehicle gates.
• Watch alarm systems or video cameras and operate detecting/emergency equipment.
• Perform first aid or CPR as necessary.

Supervisory Responsibilities

The Program Compliance Manager supervises the Program Compliance Department, including approximately 6 direct reports.

Skills

• Proven work experience as a security guard or other relevant position.
• Trained in de-escalation.
• Ability to operate detecting systems and emergency equipment.
• Excellent knowledge of public safety and security procedures/protocols.
• Surveillance skills and detail orientation.
• Integrity and professionalism.
• High school degree.
• Management experience preferred.

Religious Qualifications

• Have a personal relationship with Jesus Christ demonstrated through a profession of faith.
• Actively participate in and remain in good standing with a local Christian church.
• Support and uphold the mission, values, and Christian principles of House of Hope of the Pee Dee.
• Demonstrate spiritual maturity, integrity, humility, and compassion.
• Have a passion for serving individuals experiencing homelessness and hardship.
• Be willing to pray with, encourage, and share the Gospel with residents, guests, volunteers, and staff when appropriate.
• Exhibit Christian conduct consistent with Biblical principles both professionally and personally.