Program Client Services Business Analyst - State National

At Markel, the work you do gives people the confidence to move forward and seize opportunities. Markel Group (NYSE: MKL) is a Fortune 500 holding company for insurance, reinsurance, specialist advisory, and investment operations with over 60 offices in 20+ countries. We’re a global community of optimists and problem‑solvers who believe that when we realize our potential, we can help others reach theirs.

Responsibilities

• Oversee all aspects of the current client tracking system of the Client Services Department, requiring strategic understanding of the division.
• Evaluate CRM program performance (development and maintenance process).
• Drive continuous development and improvement of standard reporting tools.
• Develop and provide analysis on client‑specific metrics.
• Support client metrics and reporting.
• Provide guidance and training on system processes to the Client Services team, as well as perform regular system tasks.
• Prepare presentations and reports on an ongoing basis.
• Create wires and manage the wiring process.
• Assist with payment of claims and special projects across teams.
• Execute special projects as assigned.

Requirements

• Moderate to strong knowledge of CRM (Microsoft Dynamics a plus), including charts and report building; prior in‑depth experience preferred.
• Advanced Microsoft Office skills — Word, Excel, PowerPoint.
• Experience using databases.
• Strong analytical and quantitative skills, including the ability to recognize inconsistencies and assess reasonableness.
• Ability to lead projects and build cross‑departmental relationships.
• Strong attention to detail, well organized, and able to thrive in a fast‑paced, changing environment.
• Ability to multi‑task on multiple projects simultaneously and complete them with little supervision.
• Strong work ethic; able to work independently on diverse assignments.
• High level of professionalism, motivation, enthusiasm, and patience.
• Thrive in and foster a highly collaborative work environment.
• Excellent oral and written communication skills; able to present findings and communicate key concepts to senior management.
• Bachelor’s degree or high school diploma/equivalent with extensive insurance experience.
• 3–5 years of analysis experience.
• Customer/Client Service experience.
• Experience in a fast‑paced service environment preferred.
• Previous experience leading projects of all sizes, independently or within a team.

Work Authorization: US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Benefits

• Multiple health, dental, and vision insurance plan options
• Optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• Paid time off (PTO)
• Corporate holidays and floating holidays
• Parental leave

Location: Hybrid work arrangement based in Bedford, TX.