Program Analyst - State National

About the role

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Responsibilities

• Investigates, evaluates, disposes and settles the most complex claims and highest exposures with minimal supervision.
• Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves.
• Holds claims reserve and settlement authority of up to $10,000 liability and/or $25,000 workers compensation or greater.
• Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.
• Interacts extensively with various parties involved in the claim process.
• Clearly communicates concise action plans, and presents plans for moving the case to conclusion.
• Demonstrates complete knowledge of the claim file process through presentation of actions and responses to client questions.
• Processes claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.
• Complies with carrier reporting and threshold requirements.
• Recognizes and pursues excess insurance recoveries.
• Handles a full case load, with proven ability to handle cases of increased severity.

Requirements

• High school diploma and 5 years related claims experience required.
• Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
• Extensive knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Qualifications

Preferred: Bachelor's degree.

• Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, and effectively communicate verbally and in writing.
• Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses.
• Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.