Program Claims Manager

We need to output HTML fragment with sections: About the role? Actually the posting includes description of company, role summary, essential tasks, knowledge/skills, benefits. We need headings for sections present: maybe "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Pay", "Schedule". We must only include sections with real specific content. The posting includes: Summary Statement (role description) could be "About the role". Essential Tasks/Major Duties -> Responsibilities. Knowledge, Skills & Abilities -> Requirements/Qualifications/Skills. Benefits: they mention competitive total rewards package: competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, 401(k) with profit sharing, generous paid time off, flexible work arrangements. Also they mention recognized as best places to work. So we can include Benefits section with those details. Pay: they mention competitive base pay, performance-based incentive pay. That's pay info. Could be included in Benefits or separate Pay section. Since they explicitly mention pay, we can include Pay section with that detail. Schedule: they mention flexible work arrangements, 2-day hybrid approach. So schedule info: hybrid 2-day in office. So we can include Schedule section. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. So we need to output HTML with headings

and appropriate content. We need to preserve all substantive information. Let's extract: Company description: Amerisure creates exceptional value... (first paragraph). Could be part of About the role? Might be better as a brief intro but not required as heading. Could be placed in a

before sections. The instruction: use

for section headings (e.g. About the role, Responsibilities...). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. So we can have a leading

  with company overview, then sections. We need to include all substantive info: company description, hybrid approach, summary statement, essential tasks, knowledge/skills/abilities, benefits, pay, schedule, flexible work arrangements, recognition. Let's structure:

  Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

  Then maybe a

  about the role: Amerisure is currently recruiting for a Program Claims Manager that can do a 2-day hybrid approach in one of our offices. The ideal candidate will also possess the following skill set. But we have Summary Statement separate. Could combine. Better:

  About the role

  then

  Amerisure is currently recruiting for a Program Claims Manager that can do a 2-day hybrid approach in one of our offices. Reports to the AVP, Auto & General Liability Claims and is responsible for leading a team of claim handlers assigned to Programs Auto and General Liability claims. Provides day-to-day management, technical oversight, workload direction, coaching, and performance accountability to ensure timely, accurate, and customer-focused claim outcomes. Partners closely with Amerisure Program (AMP) underwriting, Managing General Agencies (MGAs), agents, insureds, and internal claims leadership to align claim handling with program expectations, service commitments, and department goals. May also be responsible for coordinating and monitoring service delivery for program claims across all lines of business, including workers compensation, property, auto, and general liability, to ensure consistent execution and stakeholder satisfaction.

  Then Responsibilities:

  Responsibilities

  • Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness.
  ... etc. We need to include all essential tasks bullet points. Let's list them from the text: - Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness. - Manage a team of claim handlers responsible for Programs Auto and General Liability claims, including workload distribution, claim quality, performance expectations, coaching, and development. - Provides technical claim direction and oversight on auto and general liability matters, ensuring adherence to claim standards, coverage analysis, reserving practices, litigation management, negotiation strategy, and timely resolution. - Serves as a key relationship and service-delivery contact for Programs underwriting, MGAs, agents, insureds, and internal stakeholders, ensuring responsive communication and alignment with program-specific expectations. - Partners with claims leadership and cross-functional teams to ensure claim handling strategies support program objectives, customer commitments, operational consistency, and department goals. - Monitors claim metrics, service performance, inventory movement, severity trends, compliance indicators, and other KPIs to identify opportunities for improvement and drive accountability. - Provides training, mentoring, and performance feedback to claim handlers to strengthen technical capability, promote best practices, and support professional development. - May provide oversight or coordination of program claim service delivery for workers compensation, property, and other lines of business to ensure consistency with program commitments and stakeholder expectations. Now Knowledge, Skills & Abilities: - Bachelor’s degree or equivalent years of experience. - 7 years of progressive commercial claims experience, including significant auto and general liability claim handling experience; multi-line claims experience preferred. - Leadership, supervisory, or team lead experience preferred. - Industry accreditation preferred (AIC, SCLA, CPCU, etc.). - Demonstrated ability to build positive relationships and partnerships within the department, across the organization, and with external customers. - Strong technical knowledge of auto and general liability coverage, liability investigation, damages evaluation, reserving, litigation management, negotiation, and claim resolution practices. - Demonstrated ability to manage claim quality, inventory, service expectations, and performance outcomes in a team environment. - Results-driven mindset with a commitment to delivering exceptional customer service to internal and external stakeholders. - Strong analytical, organizational, and problem-solving skills with the ability to balance technical claim oversight, service delivery, and operational priorities. - Flexible and adaptable to evolving program needs, changing claim volumes, and shifting business priorities. - Exceptional communication and presentation skills with the ability to explain claim trends, service results, and technical matters to both technical and non-technical audiences. - Ability to obtain appropriate state licensing as required. - Ability to travel overnight up to 10%. We could split into Requirements and Skills sections. But we can combine into one section "Qualifications" maybe. However instruction: prefer a few substantive sections over many thin ones. So we could have "Requirements" covering education, experience, licensing, travel; and "Skills" covering leadership, technical knowledge, etc. But we can also have one "Qualifications" section with both. Let's decide: We'll have "Requirements" for education/experience/licensing/travel, and "Skills" for abilities/knowledge. That yields two sections. Benefits: competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, generous paid time off programs, flexible work arrangements to promote work-life balance, recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance. Pay: competitive base pay, performance-based incentive pay. Schedule: 2-day hybrid approach in one of our offices; flexible work arrangements. We must avoid duplication: base pay and incentive pay appear both in Benefits and Pay. We could put them only in Pay section, and Benefits section mention health, welfare, 401(k), PTO, flexible work arrangements, recognition. But flexible work arrangements also schedule. Might be okay. Let's craft:

  Benefits

  • Comprehensive health and welfare benefits
  • 401(k) savings plan with profit sharing
  • Generous paid time off programs
  • Recognized as one of the Best and Brightest® Companies to Work For in the Nation
  • Recognized as one of Business Insurance magazine’s Best Places to Work in Insurance
  Pay section:

  Pay

  • Competitive base pay
  • Performance-based incentive pay
  Schedule section:

  Schedule

  • 2‑day hybrid approach (work in office two days per week)
  • Flexible work arrangements to promote work‑life balance
  Now we need to ensure we didn't miss any substantive info: The company description at start we included in opening p. The summary statement we included in About the role. The essential tasks we included in Responsibilities. The knowledge, skills, abilities we split into Requirements and Skills. Let's draft Requirements:

  Requirements

  • Bachelor’s degree or equivalent years of experience
  • 7 years of progressive commercial claims experience, including significant auto and general liability claim handling experience; multi‑line claims experience preferred
  • Leadership, supervisory, or team lead experience preferred
  • Industry accreditation preferred (AIC, SCLA, CPCU, etc.)
  • Ability to obtain appropriate state licensing as required
  • Ability to travel overnight up to 10%
  Skills:

  Skills

  • Demonstrated ability to build positive relationships and partnerships within the department, across the organization, and with external customers
  • Strong technical knowledge of auto and general liability coverage, liability investigation, damages evaluation, reserving, litigation management, negotiation, and claim resolution practices
  • Demonstrated ability to manage claim quality, inventory, service expectations, and performance outcomes in a team environment
  • Results‑driven mindset with a commitment to delivering exceptional customer service to internal and external stakeholders
  • Strong analytical, organizational, and problem‑solving skills with the ability to balance technical claim oversight, service delivery, and operational priorities
  • Flexible and adaptable to evolving program needs, changing claim volumes, and shifting business priorities
  • Exceptional communication and presentation skills with the ability to explain claim trends, service results, and technical matters to both technical and non‑technical audiences
  Check we didn't miss any: The "May also be responsible for coordinating and monitoring service delivery for program claims across all lines of business..." is in About the role. Good. Now ensure we didn't include any boilerplate like EEO etc. We removed. Now output only HTML fragment. Let's craft final HTML:

  Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

  About the role

  Amerisure is currently recruiting for a Program Claims Manager that can do a 2-day hybrid approach in one of our offices. Reports to the AVP, Auto & General Liability Claims and is responsible for leading a team of claim handlers assigned to Programs Auto and General Liability claims. Provides day-to-day management, technical oversight