Program Manager, Risk & Claims Cost Management

The Program Manager, Risk & Claims Cost Management

Key Accountabilities:

• Build and execute a multi-year Claims Cost Reduction Roadmap.
• Lead a cross-functional Claims Governance Council.
• Develop and maintain a DHL Express Claims Playbook.
• Improve Workers’ Compensation processes, RTW programs, and claim closure velocity.
• Standardize Auto Liability response, recovery, and litigation strategies.
• Implement Property and General Liability claims management protocols.
• Own analytics dashboards, executive reporting, and KPI tracking.
• Drive Total Cost of Risk reduction targets and financial stewardship.
• Ensure regulatory compliance, audits, training, and adoption of best practices.

Skills/Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum 7 years managing multi-line claims programs in a complex, multi-state environment.
• Experience with carriers, TPAs, or corporate risk management preferred.
• Union environment experience preferred.
• Demonstrated success reducing claims costs and cycle times.
• Strong knowledge of RTW/ADA/LOA, OSHA, Workers’ Compensation, and litigation management.
• Proven project and portfolio management experience.
• Proficiency in RMIS, Power BI, Tableau, and advanced Excel.
• Experience managing TPAs, legal counsel, vendors, SLAs, and RFPs.

Employee Benefits & Incentives

Employee Benefits & Incentives:

• Competitive Pay
• Bonus/Incentive Programs
• Retail Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

About DHL

DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Equal Opportunity Employer

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster