Program Change Manager - Autonomous Vehicle Roadside Assistance (Chandler, AZ)

Job Description

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)!

Job Title

Change Management Program Manager

Location

Phoenix, AZ / Remote / Hybrid

Department

Operations

Reports To

Director of Operations

Job Type

Full-Time

Position Overview

We are seeking an experienced Change Management Program Manager to lead and execute strategic change initiatives across the organization. In this role, you will design and implement end-to-end change management strategies, minimize resistance, and maximize employee adoption for major enterprise transformations. You will work closely with executive sponsors, cross-functional project leads, and department heads to align people, processes, and technology—ensuring business readiness and long-term sustainment of change.

Key Responsibilities

• Change Strategy & Framework Development

• Develop structured, scalable change management strategies using industry-standard frameworks (e.g., Prosci ADKAR, Kotter).
• Conduct comprehensive Change Impact Assessments, stakeholder analyses, and organizational readiness assessments.
• Establish change metrics and KPIs to measure adoption, proficiency, and business impact.

• Program Execution & Alignment

• Integrate change management plans into broader PMO and Agile project delivery schedules.
• Oversee communications, training, and leadership alignment streams across concurrent project phases.
• Define and manage risk mitigation strategies for change resistance, fatigue, and operational disruption.

• Stakeholder Management & Sponsorship

• Partner with C-suite and senior leaders to coach them in their roles as effective change sponsors.
• Establish and lead cross-functional Change Champion Networks to drive ground-level advocacy and engagement.
• Resolve escalated change-related risks, conflicts, and roadblocks across business units.

• Communications & Training Oversight

• Partner with Corporate Communications to craft targeted, transparent multi-channel messaging strategies.
• Collaborate with L&D teams to identify capability gaps and design end-user training programs.
• Monitor feedback channels, conduct pulse surveys, and iterate delivery methods based on user sentiment.

Qualifications & Experience

• Education

• Bachelor's degree in Business Administration, Organizational Psychology, Communications, or related field (Master's preferred).

• Experience

• 5+ years of dedicated Change Management experience, with at least 2-3 years leading large-scale enterprise transformation programs.

• Frameworks

• Deep expertise in change methodologies (Prosci ADKAR, Kotter, Bridges Transition Model).

• Project Mgmt

• Hands-on experience working alongside PMO structures in both Waterfall and Agile/Scrum environments.

• Tools Knowledge

• Proficiency with project tracking tools (Jira, Asana, MS Project) and change analytics/survey tools.

• Preferred Certifications

• CCMP (Certified Change Management Professional)
• Prosci Certified Change Practitioner
• PMP (Project Management Professional)
• Agile/Scrum Certification (e.g., CSM, SAFe)

• Core Competencies

• Strategic Influence: Ability to build credibility and influence stakeholders at all levels without direct authority.
• Empathy & Active Listening: Deep understanding of psychological drivers, resistance patterns, and team dynamics.
• Data-Driven Analysis: Ability to translate user adoption data into actionable program shifts.
• Agility & Resilience: Comfortable managing ambiguity and navigating shifting priorities in dynamic environments.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

People First Culture

TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Req Id

R_2609_12340

Posted At

Tue Sep 22 2026 00:00:00 GMT+0000 (Coordinated Universal Time)