Program Associate

About the role

The Program Associate supports the Assistant Dean for Student Success in the operations and initiatives of the CCHL Student Success Center. Key responsibilities include administrative support, event coordination, and student outreach.

Responsibilities

• Support the Assistant Dean in operations and initiatives of the Student Success Center
• Manage the Assistant Dean's calendar and provide administrative support
• Serve as the primary point of contact for the College for Community Health Student Success Center
• Coordinate front desk operations, including hiring, onboarding, training, and scheduling of student staff
• Coordinate the Student Ambassador Program
• Support the coordination of student success initiatives, orientations, and onboarding events
• Aid in social media and web content creation, production, and distribution of promotional materials
• Provide outreach to CCHL undergraduate students regarding retention, academic standing, registration, and timely progression toward degree completion
• Triage student inquiries, provide general guidance, and connect students to appropriate resources
• Provide pre-advising support by clarifying academic processes and preparing students for advising appointments
• Generate routine reports on student engagement, outreach effectiveness, and academic risk indicators
• Perform duties as assigned

Qualifications

• Bachelor’s degree from an accredited college or university in education, human services, English, or a related field
• Minimum one (1) year of professional experience at a higher education institution
• Personable, with strong verbal and written communication skills
• Exceptional organizational and teamwork skills
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint)
• Comfortable working with social media and ability to quickly learn new applications
• Responsible, confident, and willing to make suggestions and contribute ideas
• Ability to work well with people of varied backgrounds and talents
• Demonstrate understanding of excellent customer service

Preferred Experience

• In Career Services or Academic Advising
• Experience working with Handshake, Navigate, and Banner

Benefits

The position is eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/

Pay

$57,072.15 - $62,777.19 annually

Schedule

N/A