Program Associate

Overview

The Program Associate is a full-time, year-round position responsible for managing programs for the Corporation for Findlay Market (CFFM). The role requires a regular schedule of Tuesday through Saturday, with occasional evening and Sunday hours to support programming and event needs. While the schedule will be adjusted based on program activities, it will always be planned and communicated in advance.

Details

• Responsible for all aspects of programming for the Communication Team, from ideation through execution.

• Serves as the secondary hands for Findlay Market events, providing on-site support and assisting with volunteers, performer check-in, and day-of event logistics.

• Works closely with the Event and Community Engagement Manager and supports teams across the organization in executing programming when appropriate.

• Organized, engaging, and self-motivated with the ability to take an idea and run with it.

• Understands and believes in the mission of CFFM and creates programming that helps achieve organizational goals.

• Works well with all people and thrives in a diverse urban environment.

Principal Duties & Responsibilities

• Plan, execute, and evaluate weekday, weekend, and seasonal programming that supports CFFM initiatives and showcases market offerings.

• Manage the Music at the Market program, including outreach and scheduling of musicians, onsite support, and post-performance evaluations.

• Grow and strengthen the Friends of Findlay Market membership program, ensuring timely delivery of perks, accurate data tracking, effective member communications, and close collaboration with the Marketing Team on recruitment and retention strategies.

• Cook up and coordinate sampling activations (i.e. Findlay Eats) and special merchant-focused program opportunities.

• Partner with the Communication Team to promote programs through web, print, and digital channels.

• Work with the Finance Team on budgets and payment needs related to programming.

• Track program data, report outcomes, and identify opportunities for growth.

• Be onsite during Market events to assist with event setup, manage volunteers—including check-in, training, and support—and coordinate with music performers to ensure they are prepared to perform.

• Support communications and coordination with event programming partners as needed.

• Support private events as needed.

• Tour Program

• Develop and implement a strategy to grow and strengthen the Findlay Market Tour Program.

• Serve as the primary tour guide and train staff and volunteers to lead tours.

• Stay informed on current activities within the Findlay Market District and the broader Cincinnati region.

• Maintain strong knowledge of all CFFM programs and Findlay Market merchant offerings.

• Create and manage an annual tasting tour schedule with monthly themes, working closely with merchants to increase participation and provide unique offerings.

• Manage all tour requests, bookings, and communications.

• Track and analyze program data, including volunteer tour guide hours, number of tours, attendance, and merchant participation.

• Volunteer Management

• Oversee the management of the Findlay Market Volunteer Program, including onboarding, training, and recognition.

• Execute and continuously improve volunteer recruitment and retention strategies to grow the program and increase engagement.

• Manage the volunteer sign-up platform and ensure accurate tracking of hours and participation.

• Coordinate volunteers for all special events, including communication and onsite support.

• Plan and facilitate regular volunteer meetings and trainings to build community and strengthen skills.

• Create content for the monthly volunteer newsletter to highlight opportunities, recognize contributions, and foster connection.

• Plan and execute an annual volunteer appreciation event.

• Collaborate across the organization to identify and fill volunteer needs.

• Support volunteer recruitment for the Findlay Market Opening Day Parade and manage day-of logistics, including volunteer check-in and gift bag distribution.

• Track and analyze program data, including volunteer hours, recruitment/retention rates, and participation by activity area.

• Community Engagement

• Serve as a representative of CFFM at onsite and offsite community engagement opportunities.

• Host regular Community Nights, partnering with local organizations to activate Jane’s and Race Street Station with free activities and programming for families and the Over-the-Rhine community.

• Manage bi-annual shopper surveys, including data collection, analysis, and reporting.

• Support communication with community partners and assist with logistics for engagement initiatives.

Values, Skills, Knowledge and Abilities

• One to three years’ relevant work experience.

• Previous experience working with diverse audiences.

• Experience with volunteer management a plus.

• Comfortable with public speaking and showcasing past experiences giving tours or presentations.

• Demonstrated ability to work in a proactively diverse and inclusive organization.

• Able to lift up to 50 pounds, perform physical labor, and remain on their feet for extended periods during events and programming.

• Proficient with volunteer management software.

• Excellent, proven interpersonal, verbal and written communication skills.

• Effective problem-solving and mediation skills.

• Demonstrated ability to share skills and knowledge with others.

• Proficient with office computer equipment and software.

• Demonstrated ability to multi-task and work in a fast-paced environment.

• Continual on-the-job learning is required.

• Displays a strong sense of professionalism, ownership, and accountability.

• Comfortable with adapting to changing situations.

• Able to prioritize workload and multiple projects.

Application Information

To apply, submit a cover letter and resume via Paycom. The deadline to apply is July 27, 2026. Start date preference is late July or first week of August. Hourly rate is $18-$20/hour. Benefits include: 4 weeks of PTO (5 weeks after 2 years, 6 weeks after 10 years), 9 paid holidays, paid parental leave, health benefits (health, vision, dental) including High Deductible Health Plan with employer paying 85% of the health premiums, employer-funded HSA ($1300 for individual or $2300 for Family) - For those enrolled in health benefits, sabbatical program: 5 weeks paid sabbatical after 5 years with $1,000 stipend at the start of sabbatical, option for monthly cell phone reimbursement or company phone, work computer.