Program Assistant-WIC Program

Position Summary

Program Specific Essential Duties and Responsibilities

• Answers WIC phone courteously, directs calls, answers questions, and takes messages.
• Greet and checks-in participants with courtesy and directs participants to appropriate WIC staff.
• Collects basic participant information for eligibility screening.
• Help participants fill out appropriate forms.
• Verifies category, identity, income, residency to determine WIC eligibility.
• Loads WIC benefits for each eligible participant.
• Processes participant proxies for authorized signature.
• Ensures proper documentation has occurred for termination report and pulled charts.
• Distributes surveys to clients to assess program quality.
• Demonstrates flexibility with working at all of the Worcester WIC locations, when needed.
• Ensures participants understand how to use the WIC benefits.

Qualifications and Education Requirements

• A high school diploma or GED is required.
• One year of general office experience is required.
• Experience in a health care setting is preferred.
• Bilingual in English and one of the major languages of the client population is preferred.