Program Assistant WFH

About the role

The Program Assistant is responsible for assisting Travel Recruiters, Program Managers, and department management with their job requirements. Responsibilities include communicating effectively with all involved personnel, and providing timely follow up for needs and issues as necessary.

Responsibilities

• Maintains open communication with Travel Recruiters, Program Managers, Director of Recruitment and Director of Travel Operations in an effort to meet special needs and address problems or concerns
• Responses to supervisors and co-workers request for information and assistance in a timely manner
• Receives and screens travelers, client facilities and vendor partners' inquiries; forwards inquiries or complaints to the appropriate individual for resolution and follows up in a timely manner to ensure issue was resolved satisfactorily
• Answers the telephone; provides courteous, effective assistance to callers; takes and relays accurate, timely messages
• Checks the "Recruiter Line" on a daily basis and forwards the messages accordingly
• Supports Recruitment in tracking Nurse Competency Testing and Checklists, applications and system updates
• Manages all leads received from "Applicant Tracking Systems" as well as interdepartmental/intercompany referral leads (i.e. account managers, local offices etc.)
• Interacts with all team members to constantly improve the submission turnaround time with client
• Assists in screening vendor candidate submissions and inputs/updates information in appropriate databases in a timely manner
• Assists in obtaining all travel needs and inputs information into the Travel Module
• Processes travel vendor confirmations in StaffRx for appropriate booking of assignment
• Process vendor candidates for eSAF
• Immediately communicates all issues related to the quality of care rendered by travel staff to the appropriate Hospital Account Manager
• Assist in providing client facilities and vendor partners with required documents and information for travelers currently on assignment and future starts
• Provides coverage for and supports Travel Administrative Assistant as necessary
• Other duties as assigned

Qualifications

• High School Diploma or GED Equivalent required
• At least 1-3 years clerical experience
• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to multi-task, and handle multiple priorities
• Ability to provide a high level of customer service
• Ability to work well independently and within a team environment
• Must have knowledge of Microsoft Office such as Outlook, Word and Excel
• Maintains working area and equipment in accordance with environmental and safety regulation

Physical demands

• Exert up to 20 lbs force occasionally and/or up to 10 lbs frequently
• Requires prolonged sitting and some bending, stooping, and stretching
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
• Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound
• Requires normal range eyesight to record, prepare, and communicate appropriate reports
• Requires dexterity to type

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

This response is AI-generated, for reference only.