Program Assistant Teens- Perry Family YMCA

About the Role

Provides program support and delivery of a specific program focused on youth development, healthy living, and social responsibility to the membership and community. Works under general supervision by following standard practice and procedures.

Responsibilities

• Actively works within assigned program area to develop member relationships, improve engagement, coach staff, and enhance program quality.
• Participates in program-related events, meetings, and staff trainings.
• Supports the Program Director to ensure compliance with YMCA program and safety standards.
• Assists with tracking staff certifications.
• Monitors and evaluates program delivery, providing feedback to the Program Director to ensure high-quality programming.
• Plans and implements activity plans for the program area.
• Assists the Program Director with interviewing, onboarding, and training new staff, and may help create staff schedules.
• Supports the execution and implementation of new program initiatives.
• Helps create marketing materials, track program records and registrations, and develop program schedules.
• Identifies concerns and collaborates with the Program Director to resolve them promptly.
• Addresses and reports safety concerns immediately.
• Supports the Program Director in identifying program needs related to staffing, supplies, and equipment.
• Responds to member and participant inquiries and complaints in a timely manner.
• Assists in center fundraising activities and special events.
• Participates in the center’s Cause-Driven Leader on Duty (CDLOD) schedule.
• Performs other duties as assigned in support of the role.

YMCA Culture & Cause Expectations

• Welcoming: Accept neighbors eagerly, warmly, hospitably, and as equal participants.
• Nurturing: Care for, support, and help develop others through encouragement.
• Hopeful: Take an optimistic or positive view of future outcomes.
• Determined: Devote full strength and concentrated attention to the cause.
• Genuine: Be honest and open in relationships with others.

YMCA Competencies

• Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport, seeks to understand others, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures and reports financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth: Pursues self-development to enhance job performance. Demonstrates openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and their impact on relationships. Uses best practices and demonstrates up-to-date knowledge and skills in technology.

Requirements

• Previous customer service, program delivery, or related experience.
• Strong computer skills, including experience with Microsoft Office products.
• Ability to communicate effectively (written and oral) with children and adults.
• Desire to work with children and families and the ability to relate to them in a positive, patient, sensitive, and non-judgmental manner.
• Ability to connect with people of diverse backgrounds.
• Minimum age of 18 years.
• CPR, First Aid, AED certifications, and Child Abuse prevention trainings.

Skills

• Language Skills: Ability to read, interpret, retain, and teach documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups and in one-on-one situations.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Reasoning Ability: Ability to apply common sense, sound judgment, and mature reasoning to carry out instructions. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain confidentiality and be sensitive to the needs, feelings, and safety of others. Ability to ensure children’s safety and maintain YMCA and state standards at all times.

Physical Demands

• Regularly required to stand, walk, talk, and hear.
• Frequently required to use hands to finger, handle, or feel objects, tools, or controls; climb, balance, stoop, kneel, crouch, or crawl.
• Frequently required to reach with hands and arms and taste or smell.
• Must frequently move and/or lift up to 50 pounds and move up to 100 pounds (e.g., furniture, supplies, equipment, children).
• Possess adequate vision and hearing to safely monitor environments and children.
• Ability to remain alert, continuously scan areas, and perform strenuous physical tasks necessary for a water rescue.
• Ability to hear noises, distinguish distress signals, and communicate verbally, including projecting voice across distances in normal and loud situations.

Schedule

Flexible with scheduling and available to work operational hours of the YMCA, which may include days, evenings, weekends, and/or holidays, based on center needs.