Program Assistant Phone Coach

About the role

SpringPath Mental Health Services, a part of the Sevita family, provides behavioral health services through Intensive Residential Treatment, Assertive Community Treatment, and Targeted Case Management programs. We embrace a person-centered approach that is trauma informed, culturally responsive, and recovery-oriented. Our dedicated team supports individuals with mental health, psychiatric, or other complex needs to overcome challenges, build skills, and live a full, meaningful life.

Responsibilities

• Provides the interventions or support services as outlined by the Individual Crisis/Coaching Support Plan.
• Coordinates with the ACT team and other community resources.
• Treats clients in a respectful manner and conducts services with regard to client dignity and self-determination.
• Completes general office duties.
• Responsibility for effective intra-agency communication by responding professionally to a high frequency of calls from SpringPath clients & interfacing agencies.
• Adheres to Data Privacy Practices/HIPPA.
• Communicates, receives, and writes information clearly and accurately.
• Writes progress notes.
• Maintains service standards.
• Achieves client specific and program outcomes.
• Participates in the performance evaluation process.
• Increases knowledge and skills based on client and program needs.
• Teaches others.
• Sets goals and objectives.
• Seeks supervisory over-sight.
• Sets priorities.
• Sets performance expectations.
• Seeks professional growth.

Requirements

• This position requires minimum completion of a high school diploma or GED.
• This position also requires the person to be 21 years of age or older.
• The agency encourages staff to seek certification as a Certified Psychiatric Rehabilitation Practitioner.
• Work hours are afternoon and evening. Flexibility in work hours is required.
• This position may require a change in hours to accommodate the programs need to have coverage (24 hours a day/7days a week).
• On-call rotation includes emergency response 24/7. As need dictates, it may require recall to work on short notice or to remain on duty until the need is resolved.

Qualifications

• Education and Experience: Minimum completion of a high school diploma or GED. Must be 21 years of age or older.
• Certifications/Licenses: No specific licenses required, but support in obtaining certification as a Certified Psychiatric Rehabilitation Practitioner is encouraged.

Skills

• Problem-solving in a creative and independent fashion.
• Ability to intervene in a crisis in a calm, controlled, and effective manner.
• Ability to assess and resolve issues.

Benefits

We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.

Pay

Details TBD.

Schedule

Afternoon and evening shifts. Flexibility in work hours is required. On-call rotation includes emergency response 24/7. As need dictates, it may require recall to work on short notice or to remain on duty until the need is resolved.