Program Assistant - PACU

About the role

The Harborview Post Anesthesia Care Unit (PACU) is seeking a Program Assistant to perform general clerical duties and support patient flow between the Ambulatory Surgery Unit (ASU) and PACU.

Responsibilities

• Answer and screen telephone calls; process mail; assemble and send information to patients
• Monitor supply inventory, order and stock supplies, and maintain records of services ordered
• Escort patients to various treatment areas
• Float between ASU/PACU patient care areas and waiting areas to assist with patient and family check-in
• Perform clerical duties as directed by the Charge RN or Management
• Respond to patient questions and provide directions to clinics, units, ancillary departments, support services, parking, and eating facilities
• Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources
• Ensure positive and professional first impression of the clinic while communicating pleasantly and in a manner that optimizes patient privacy
• Schedule new, return, ancillary, and procedure appointments consistent with patient needs and scheduling guidelines
• Obtain authorization and complete required documentation
• Coordinate obtaining interpreters for patients
• Arrange for patient transportation to outside facilities and coordinate patient transportation within the facility

Requirements

• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience