Program Assistant - Latina Resource Center Program

Compensation

Earn up to $3,000 in incentive pay during your first year of employment!

Program Assistant Job Responsibilities

• Serve as the initial point of contact for Latina Resource Center incoming calls, client referrals and visitor requests.
• Manages daily office responsibilities; analyzes and organizes general office procedures; responsible for review of office duties to ensure completeness, accuracy and timeliness of reports, correspondence, and other office information; reviews office activities for efficiency.
• Affixes to the Latina Resource Center Director maintain and submit check requests, purchase requisitions, invoices, credit card receipts and other purchase documentation.
• Affixes to gather program performance reports and assist with preparing program reports, program surveys.
• Affixes to maintain staff and program schedules, PTO requests and staff absences (emails, phones messages).
• Affixes to schedule meetings and assist with preparing for onsite and/or virtual meetings.
• Affixes to conduct Client Pre-Screening to assess client safety, program eligibility and direct case to Intake Specialist and/or appropriate staff.
• Affixes to provide crisis support to emergency walk-ins and agencies requesting immediate advocacy services and direct to Bilingual Intake Specialist and/or appropriate staff.
• Affixes to respond to the Latina Resource Center Crisis Line accordingly.
• Affixes to schedule transportation for clients.
• Affixes to assist with scheduling meetings and assist with preparing for onsite and/or virtual meetings.
• Affixes to assist with maintaining all program supplies and groups of materials.
• Affixes to maintain inventory of all outreach materials, outreach activities, and community presentations.

Qualifications

• Possess High School diploma or equivalent; special office management training and/or personnel office experience.
• Two years’ experience performing office management duties in community-based organization or similar setting.
• Must be bilingual in English and Spanish, fluent in both verbal and written form.
• Must demonstrate through a combination of education and past proven experience record, the ability to perform office management and secretarial duties at a high level of reliability and proficiency; possess excellent grammar skills; ability to develop plans and strategies for organizing office systems; must exhibit ability to maintain positive interpersonal relations in stressful situations, and trustworthiness to all levels of staff, clients and to agency volunteers.
• Excellent communication (both written and verbal) and organization skills.
• Demonstrated time management skills with the ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work diplomatically with difficult people and diffuse angry clients quickly and effectively.
• Must have access to reliable transportation; possess valid driver’s license and have adequate auto liability insurance and be able to travel & work irregular hours.

Work Environment, Physical, And Sensory Demands

• Frequently exposed to moderate temperature generally encountered in a controlled or uncontrolled temperature environment.
• Frequent exposure to noise level in this work is usually quiet to moderate.
• Communicating with others verbally and electronically to exchange information.
• Use of Fine and Gross hand manipulation.
• Tools & Equipment Used: Phone system, computer system. Fax machine, copy machine, calculator. Use first aid equipment, fire extinguisher.

Additional Eligibility Requirements

• Employment with UMOS is contingent upon successful completion of a criminal background check prior to starting.
• UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.