Program Assistant - Brooklyn CAC

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients, staff and members of the CAC multidisciplinary team.
• Welcome all visitors and orient them to the site/space.
• Actively manage the experience of clients, visitors, partners and staff.
• Collaborates with and links families to members of the multidisciplinary team to ensure that all clients and visitors are responded to in an efficient and expeditious manner.
• Manages the client reception and child play areas so that they are properly supervised, child-focused, trauma-informed, and safe for all clients.
• Engages children in age-appropriate activities while they wait for services.
• Provides support and assistance to caregivers and children in a client-centered manner while they wait for services.
• Answers and directs telephone calls, faxes and mail directed to department of site;
• Enters data into CMS, the CAC’s case tracking database;
• Performs administrative and clerical office duties including report preparation; administering petty cash, metro cards, uber and parking garage vouchers; processing payment requests;
• Affords assistance to the Administrative Coordinator in supervising reception area volunteers;
• Straights up the playroom, interview/observation rooms and counseling rooms at the end of every day.

Qualifications

• High school equivalency or high school diploma.
• Foundation computer skills (e.g. data entry, internet use, email communications).
• Interpersonal work experience in a fast-paced environment such as human service, customer service or related field a plus.
• Desire to engage with children and families impacted by violence and trauma.

Benefits

• Vacation Time
• Paid Sick Time
• Holidays
• Medical
• Dental
• Vision
• 403(b) Retirement Plan
• Company Life Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Tuition Assistance Program
• Commuter Benefits Program
• Gym Reimbursement
• Parental Leave
• Employee Learning Center