Program Assistant

About the role

The Program Assistant provides administrative and operational support to the Program Manager and staff to ensure the smooth day-to-day functioning of the Mustard Seed Program. This role assists with office coordination, client recordkeeping, and program logistics while supporting staff and client needs. The Program Assistant helps maintain an organized, efficient, and client-centered environment and contributes to overall program effectiveness in alignment with WestCare’s mission and standards.

Essential Duties And Responsibilities

• Provide general administrative/clerical support for the Program Manager, including photocopying, faxing, filing, and maintaining electronic documentation systems.
• Assist with GulfCoast-Florida program operations and administration.
• Maintain and approve inventory of all office supplies and cleaning supplies; place all orders for the Mustard Seed program.
• Assist in developing staff work schedules and assign daily responsibilities to ensure proper coverage for all shifts.
• Answer incoming calls and distribute messages and mail.
• Aid in the development and implementation of FARR policies, procedures, and program materials.
• Aid in new client intake/orientation and data input.
• Develop and maintain professional and collaborative relationships with all community partners.
• Establish helping relationships with clients and staff characterized by warmth, respect, genuineness and empathy.
• Aid in familiarizing clients to the program, including rules, and other pertinent information for client success.
• Protect client’s rights to privacy and confidentiality in all treatment situations and record keeping.
• Provide feedback to the Program Manager and Lead Tech regularly.
• Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.

Essential Qualifications

• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously.
• Excellent communication skills.
• Attention to detail.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Superior organizational skills.
• Extremely strong computer skills, to encompass all Microsoft Office applications.
• Adherence to the highest standard of ethical conduct.
• Professional appearance and demeanor.

About Westcare

Since 1973, WestCare has provided health and human services with a commitment to delivering high-quality and cost-effective services that empower people to transform their lives. THE MISSION.We are resolutely dedicated to the populations we serve, as well as our employees, and actively promote the wellness and empowerment of individuals, their families, and their communities.