Program Assistant

About the Role

New Joelyn’s Home near Franklin Park provides residential treatment programs for 24 individuals with substance use disorder. The program is three-to-nine months long and supports residents with co-occurring conditions, such as mental health and chronic health conditions. New Joelyn's specializes in serving the LGBTQ+ community, as well as women who are allies.

Responsibilities

Essential Functions

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy Care at all times, including maintaining professional ethics, boundaries, and client confidentiality.
• Ensure smooth program operations and a therapeutic, trauma-informed milieu.
• Order, purchase, pick up, deliver, and manage inventory of food and supplies.
• Provide guidance to residents in food preparation, including menu planning, proper food storage, and sanitary and safety practices.
• Manage linen supplies, including inventory, ordering, distribution, collection, laundering, and coordinating laundry activities.
• Ensure the program is maintained in a state of good repair, orderliness, and is a safe, hazard-free environment.
• Ensure safety standards are met at all times and conduct monthly fire drills for residents. Represent the program at bimonthly agency-wide Safety Team meetings.
• Maintain a cleaning schedule for the program space, including taking out rubbish, sweeping, and mopping. Assign and supervise client daily chores.
• Contact the Facilities Department for repairs when needed.
• Collaborate with the Program Director to assure coverage for all shifts, including arranging staff vacation and calls.
• Assist in the admission of new clients by preparing bedrooms and searching personal belongings. Complete admission paperwork and provide orientation tours.
• Provide transportation for program clients using the program van, as deemed appropriate by the Program Director.
• Provide milieu coverage, including monitoring the therapeutic milieu, empowering clients, assisting with medication self-administration, conducting controlled substance counts, and answering phones and the front door.
• Maintain documentation related to house management, such as work orders and mileage logs.
• Develop, implement, and facilitate or co-facilitate client groups and complete required group facilitation documentation.
• Input client/program data into Electronic Health Records and The Virtual Gateway (ESM).
• Make emergency referrals (e.g., detox programs, DTA, hospital, and aftercare placement).

Non-Essential Functions

• Attend weekly staff meetings, trainings, seminars, workshops, and rallies as requested by the supervisor.
• Represent the program(s) in the community and to designated funders, as requested by the supervisor and/or Program Director.
• Participate in and support the agency in program holiday events, State House rallies, fundraising and advocacy events, HIV/AIDS rally and walk, and any additional functions.
• Perform any other duty or task that may be requested from time to time by your supervisor or their designee.

Requirements

• High School Diploma or equivalent, or a minimum of one year of work experience in the field of addiction, HIV, and/or mental health, or a certificate from a recognized counseling program.
• Must be at least 25 years of age.
• Valid Massachusetts Driver’s license with a positive point rating of 98, 99, 00, 01, 02, or 03.
• Basic knowledge of kitchen management and procedures to ensure safe and sanitary food preparation.
• Ability to work and relate to clients in a helpful, directive, firm, yet compassionate manner.
• Ability to work independently and cooperatively as a member of a professional team.
• Knowledge of the addiction recovery process, or willingness to acquire it within the first six months of employment.
• Demonstrated ability to work successfully in multicultural settings with diverse client groups.
• Proficient computer skills.
• Current TB assessment (may be obtained upon hire).
• CPR certification (may be obtained upon hire).
• Three work-related references, at least 2 from a supervisor.

Preferred Qualifications

• Experience in the field of addiction or mental health.
• Strong organizational and record-keeping skills.

Schedule

Full-time (40 hours / week), Monday-Friday, 7:30 AM - 3:30 PM. On-site.

Pay

$23.32/hour

Benefits

• 75% employer contribution to health insurance premiums and 25% to dental insurance premiums.
• 100% employer-paid disability and life insurance.
• Generous paid time off package, including:
  • Up to 4 personal days upon hire.
  • 160 sick hours upon hire.
  • 10 holidays.
  • 3.5 weeks of vacation (increases with length of employment).