Program Assistant
About the role
Position Summary: Reporting to the Adult Housing Services Manager, the Program Assistant provides support and assistance to the Adult Housing Services Team. The Program Assistant works collaboratively with the Adult Housing Services Team and provides resources to program participants who may be experiencing homelessness and/or housing instability, provides administrative support, and assists with all programs related administrative tasks. The Program Assistant is expected to be punctual with timely and regular attendance.
Responsibilities
- Serves as first point of contact for program participants to provide general program information and linkages to other members of the Adult Housing Service Team.
- Answers phone calls and responds in a warm and responsive manner, offering support to persons inquiring about services.
- Maintains accurate documentation of client needs, plans, and service points.
- Assists with data entry into the region's Homeless Management Information System (HMIS) and Apricot 360 Case Management software to adhere to grant and contract compliance requirements.
- Assists in the completion of monthly reports for funder reports as needed.
- Assists with scheduling and planning team meetings.
- Scheduling room reservations.
- Performs other clerical duties as needed.
- Other duties needed to help drive the organization's vision, fulfill its mission, and abide by its values.
Requirements
Education and/or Experience: 1 year of experience providing administrative support and client support to human services programs.
Language Skills: Fluency in English required.
Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments; strong proficiency with Microsoft Office.
Other Qualifications: Demonstrated ability to manage multiple tasks with