Program Assistant
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information. Let's extract.
Job Summary paragraph: "CASES is a New York City agency at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create community success opportunities. The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness. The Nathaniel Clinic located in the Bronx provides outpatient mental health and substance use services to adolescents and adults, focusing on providing care to those involved in the criminal legal system. CASES is seeking a highly organized and detail-oriented Program Assistant to oversee the daily operations of our mental health and medical services clinic. This role is essential in ensuring efficient patient flow and seamless coordination among clinical staff, including social workers, psychiatrists, and nurse practitioners. The Program Assistant will be responsible for managing appointment scheduling, overseeing referrals and eligibility verifications within our electronic health record (EHR) system, CareLogic, and work with a team of medical scheduling staff. This includes providing training, guidance, and support to maintain high service standards and productivity."
We can put that in
under About the role.
Responsibilities: list from "What You Will Be Doing:" bullet points.
List items:
- Ensure the waiting area of clinic is presented as a safe and welcoming environment for clinic clients and family members/collaterals
- Manage and support the coordination and processing of clinic e-referrals and walk-ins
- Manage and support medical schedulers with administrative tasks including delegating and prioritizing tasks
- Centralize clinic scheduling for all clinical staff (social workers, clinical supervisors, CASACs, psychiatrists, nurses, and nurse practitioner/physician assistant) ensuring up-to date staff schedules, managing cancelled/missed appointments are backfilled and referrals are processed
- Monitor and manage the performance goals related to centralized scheduling to support staff productivity
- Verify eligibility and authorization for Medicaid services using EPACES and Managed Care Organization portals at every client visit
- Support with crisis intervention and emergency response situations to ensure health and safety and effective responses by internal and external first responders and adherence to crisis/emergency policies
- Other duties as assigned
We'll put these in
- .
Requirements: from "What We Are Looking For:" bullet points.
List:
- High school diploma with 5 years related work experience
- At least three years' experience with an Electronic Medical Record (EMR) system
- At least one year's experience with Medicaid billing systems
- Knowledge of mental health and medical terminology
- Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with clients, family members, government agencies, and agency staff
- Excellent diplomacy, poise, and social skills to interact with clients facing a range of problems including serious mental illness, substance abuse, arrest and incarceration, and crisis and stress
- Ability to establish and maintain effective working relationships with clients, family members, referral sources, criminal justice staff, and CASES’ employees
Preferred Skills: Fluency in Spanish (maybe separate but could be included under Requirements or a separate "Preferred Skills" section. The instruction: include a section only when posting has real, specific content. Preferred Skills is a subsection; we could include under Requirements or make a separate "Preferred Skills" heading. But we have limited headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use "Skills" for preferred skills. However we already have Requirements; we could put required skills under Requirements and preferred under Skills. Let's do that: Requirements (mandatory) and Skills (preferred). Or we could combine but better to separate.
Thus:
Requirements (
Requirements
) with list of mandatory items.
Skills (Skills
) with list: Fluency in Spanish.
Benefits: from Employee Benefits paragraph.
List:
- Medical
- Dental
- Vision
- Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
- 12 Paid Holidays per year
- Retirement 403b
- Competitive matching up to 6%
- Employee Referral Program
- Visit www.cases.org/careers/ to learn more about benefits offered by the CASES (maybe we keep as a sentence? It's more like a link; but we can keep as a list item.)
We should preserve all substantive information; we can keep that sentence as a list item.
Pay: Salary: $47,000 per year.
Schedule: Shift Hours: The Program Assistant is full-time position working Monday – Friday from 9:00am – 5:00pm. Also later: Monday - Friday, 9am to 5pm 35 hours per week excluding breaks. We'll combine.
Location maybe not needed as heading; could be included in About the role paragraph.
We must not include boilerplate like EEO, values, etc. Also not include "Our Values" etc. Also not include "Although we would love to learn about the skills of every candidate..." etc. Also not include "We encourage you to apply..." etc. Also not include "CASES is proud to be an Equal Opportunity Employer." etc. Also not include "Monday - Friday, 9am to 5pm 35 hours per week excluding breaks" duplicate? We'll include schedule info.
We need to output only HTML fragment, no /, no markdown.
Let's craft.
Structure:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
Skills
- Fluency in Spanish
Benefits
- Medical
- Dental
- Vision
- Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
- 12 Paid Holidays per year
- Retirement 403b
- Competitive matching up to 6%
- Employee Referral Program
- Visit www.cases.org/careers/ to learn more about benefits offered by CASES
Pay
The salary for this role is $47,000 per year.
Schedule
The Program Assistant is a full-time position working Monday – Friday from 9:00 am – 5:00 pm (35 hours per week excluding breaks).
We need to ensure no extra spaces? It's fine.
Check that we didn't repeat job title heading. Good.
Check that we didn't include any boilerplate. We omitted EEO, values, etc.
Check that we preserved all substantive info: job summary, responsibilities, requirements, preferred skill, benefits, pay, schedule. Also location? Not included as heading but maybe should be included in About the role paragraph? The location appears in the job summary? Actually location appears later: "Location Address: 424 East 147th Street, Bronx, NY 10455. Our office is easily accessible by public transportation." Also "Workplace Flexibility: Flexible - (for roles that have days that can be partially remote...". Should we include location and flexibility? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include location and workplace flexibility somewhere. Where to put? Could be part of About the role paragraph. We can add a sentence after the summary: "The position is located at 424 East 147th Street, Bronx, NY 10455, with flexible workplace options allowing partial remote work." That preserves info.
Also we have "Workplace Flexibility: Flexible - (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning)." We'll incorporate.
Also we have "Our office is easily accessible by public transportation." Include.
Thus modify About the role paragraph to include location and flexibility.
Let's rewrite About the role paragraph:
"CASES is a New York City agency at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create community success opportunities. The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness. The Nathaniel Clinic located in the Bronx provides outpatient mental health and substance use services to adolescents and adults, focusing on providing care to those involved in the criminal legal system. CASES is seeking a highly organized and detail-oriented Program Assistant to oversee the daily operations of our mental health and medical services clinic. This role is essential in ensuring efficient patient flow and seamless coordination among clinical staff, including social workers, psychiatrists, and nurse practitioners. The Program Assistant will be responsible for managing appointment scheduling, overseeing referrals and eligibility verifications within our electronic health record (EHR) system, CareLogic, and work with a team of medical scheduling staff. This includes providing training, guidance, and support to maintain high service standards and productivity. The position is based at 424 East 147th Street, Bronx, NY 10455, easily accessible by public transportation, and offers flexible workplace options allowing partial remote work."
That covers location and flexibility.
Now check we didn't miss any other substantive info: "Shift Hours: The Program Assistant is full-time position working Monday – Friday from 9:00am – 5:00pm." Already in schedule.
Also "35 hours per week excluding breaks" included.
Also "Workplace Flexibility: Flexible - (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning)." Already covered.
Also "Location Address: 424 East 147th Street, Bronx, NY 10455." Already.
Also "Our office is easily accessible by public transportation." Already.
Also "What You Will Be Doing:" list done.
Also "What We Are Looking For:" list done.
Also "Preferred Skills: Fluency in Spanish" done.
Also "Employee Benefits:" list done.
Also "Salary: The salary for this role is $47.000 per year." Note there is a typo: $47.000 (should be $47,000). We'll preserve as given? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep exactly "$47.000 per year". However typical formatting might be a mistake but we must preserve. We'll output "$47.000 per
for prose. We must preserve all substantive information. Let's extract. Job Summary paragraph: "CASES is a New York City agency at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create community success opportunities. The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness. The Nathaniel Clinic located in the Bronx provides outpatient mental health and substance use services to adolescents and adults, focusing on providing care to those involved in the criminal legal system. CASES is seeking a highly organized and detail-oriented Program Assistant to oversee the daily operations of our mental health and medical services clinic. This role is essential in ensuring efficient patient flow and seamless coordination among clinical staff, including social workers, psychiatrists, and nurse practitioners. The Program Assistant will be responsible for managing appointment scheduling, overseeing referrals and eligibility verifications within our electronic health record (EHR) system, CareLogic, and work with a team of medical scheduling staff. This includes providing training, guidance, and support to maintain high service standards and productivity." We can put that in
under About the role. Responsibilities: list from "What You Will Be Doing:" bullet points. List items: - Ensure the waiting area of clinic is presented as a safe and welcoming environment for clinic clients and family members/collaterals - Manage and support the coordination and processing of clinic e-referrals and walk-ins - Manage and support medical schedulers with administrative tasks including delegating and prioritizing tasks - Centralize clinic scheduling for all clinical staff (social workers, clinical supervisors, CASACs, psychiatrists, nurses, and nurse practitioner/physician assistant) ensuring up-to date staff schedules, managing cancelled/missed appointments are backfilled and referrals are processed - Monitor and manage the performance goals related to centralized scheduling to support staff productivity - Verify eligibility and authorization for Medicaid services using EPACES and Managed Care Organization portals at every client visit - Support with crisis intervention and emergency response situations to ensure health and safety and effective responses by internal and external first responders and adherence to crisis/emergency policies - Other duties as assigned We'll put these in
- .
Requirements: from "What We Are Looking For:" bullet points.
List:
- High school diploma with 5 years related work experience
- At least three years' experience with an Electronic Medical Record (EMR) system
- At least one year's experience with Medicaid billing systems
- Knowledge of mental health and medical terminology
- Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with clients, family members, government agencies, and agency staff
- Excellent diplomacy, poise, and social skills to interact with clients facing a range of problems including serious mental illness, substance abuse, arrest and incarceration, and crisis and stress
- Ability to establish and maintain effective working relationships with clients, family members, referral sources, criminal justice staff, and CASES’ employees
Preferred Skills: Fluency in Spanish (maybe separate but could be included under Requirements or a separate "Preferred Skills" section. The instruction: include a section only when posting has real, specific content. Preferred Skills is a subsection; we could include under Requirements or make a separate "Preferred Skills" heading. But we have limited headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use "Skills" for preferred skills. However we already have Requirements; we could put required skills under Requirements and preferred under Skills. Let's do that: Requirements (mandatory) and Skills (preferred). Or we could combine but better to separate.
Thus:
Requirements (
Requirements
) with list of mandatory items. Skills (Skills
) with list: Fluency in Spanish. Benefits: from Employee Benefits paragraph. List: - Medical - Dental - Vision - Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day - 12 Paid Holidays per year - Retirement 403b - Competitive matching up to 6% - Employee Referral Program - Visit www.cases.org/careers/ to learn more about benefits offered by the CASES (maybe we keep as a sentence? It's more like a link; but we can keep as a list item.) We should preserve all substantive information; we can keep that sentence as a list item. Pay: Salary: $47,000 per year. Schedule: Shift Hours: The Program Assistant is full-time position working Monday – Friday from 9:00am – 5:00pm. Also later: Monday - Friday, 9am to 5pm 35 hours per week excluding breaks. We'll combine. Location maybe not needed as heading; could be included in About the role paragraph. We must not include boilerplate like EEO, values, etc. Also not include "Our Values" etc. Also not include "Although we would love to learn about the skills of every candidate..." etc. Also not include "We encourage you to apply..." etc. Also not include "CASES is proud to be an Equal Opportunity Employer." etc. Also not include "Monday - Friday, 9am to 5pm 35 hours per week excluding breaks" duplicate? We'll include schedule info. We need to output only HTML fragment, no /, no markdown. Let's craft. Structure:About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- Fluency in Spanish
Benefits
- Medical
- Dental
- Vision
- Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
- 12 Paid Holidays per year
- Retirement 403b
- Competitive matching up to 6%
- Employee Referral Program
- Visit www.cases.org/careers/ to learn more about benefits offered by CASES
Pay
The salary for this role is $47,000 per year.
Schedule
The Program Assistant is a full-time position working Monday – Friday from 9:00 am – 5:00 pm (35 hours per week excluding breaks).
We need to ensure no extra spaces? It's fine. Check that we didn't repeat job title heading. Good. Check that we didn't include any boilerplate. We omitted EEO, values, etc. Check that we preserved all substantive info: job summary, responsibilities, requirements, preferred skill, benefits, pay, schedule. Also location? Not included as heading but maybe should be included in About the role paragraph? The location appears in the job summary? Actually location appears later: "Location Address: 424 East 147th Street, Bronx, NY 10455. Our office is easily accessible by public transportation." Also "Workplace Flexibility: Flexible - (for roles that have days that can be partially remote...". Should we include location and flexibility? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include location and workplace flexibility somewhere. Where to put? Could be part of About the role paragraph. We can add a sentence after the summary: "The position is located at 424 East 147th Street, Bronx, NY 10455, with flexible workplace options allowing partial remote work." That preserves info. Also we have "Workplace Flexibility: Flexible - (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning)." We'll incorporate. Also we have "Our office is easily accessible by public transportation." Include. Thus modify About the role paragraph to include location and flexibility. Let's rewrite About the role paragraph: "CASES is a New York City agency at the forefront of the intersection between behavioral health and involvement in the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create community success opportunities. The Behavioral Health division consists of a continuum of services for justice-involved individuals with serious mental illness. The Nathaniel Clinic located in the Bronx provides outpatient mental health and substance use services to adolescents and adults, focusing on providing care to those involved in the criminal legal system. CASES is seeking a highly organized and detail-oriented Program Assistant to oversee the daily operations of our mental health and medical services clinic. This role is essential in ensuring efficient patient flow and seamless coordination among clinical staff, including social workers, psychiatrists, and nurse practitioners. The Program Assistant will be responsible for managing appointment scheduling, overseeing referrals and eligibility verifications within our electronic health record (EHR) system, CareLogic, and work with a team of medical scheduling staff. This includes providing training, guidance, and support to maintain high service standards and productivity. The position is based at 424 East 147th Street, Bronx, NY 10455, easily accessible by public transportation, and offers flexible workplace options allowing partial remote work." That covers location and flexibility. Now check we didn't miss any other substantive info: "Shift Hours: The Program Assistant is full-time position working Monday – Friday from 9:00am – 5:00pm." Already in schedule. Also "35 hours per week excluding breaks" included. Also "Workplace Flexibility: Flexible - (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning)." Already covered. Also "Location Address: 424 East 147th Street, Bronx, NY 10455." Already. Also "Our office is easily accessible by public transportation." Already. Also "What You Will Be Doing:" list done. Also "What We Are Looking For:" list done. Also "Preferred Skills: Fluency in Spanish" done. Also "Employee Benefits:" list done. Also "Salary: The salary for this role is $47.000 per year." Note there is a typo: $47.000 (should be $47,000). We'll preserve as given? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep exactly "$47.000 per year". However typical formatting might be a mistake but we must preserve. We'll output "$47.000 per