Program Assistant

Job Summary Our client, a leading energy provider, is seeking a Program Assistant to support the administration and daily operations of Demand Response programs that help customers reduce energy usage during periods of high demand. This role serves as a key point of contact for program participants and aggregators, providing customer support, coordinating enrollment activities, maintaining program documentation, and ensuring data accuracy across program systems. The ideal candidate is highly organized, customer-focused, and experienced in administrative support, data entry, and cross-functional coordination, with the ability to identify and document system issues and assist with incident resolution efforts. Core Responsibilities The Program Assistant II supports the day-to-day administration of Demand Response programs, which provide incentives to customers for reducing energy usage during periods of high demand, particularly during critical peak events and hot weather conditionsThis role serves as a primary point of contact for program participants, responding to customer inquiries and providing administrative support to participating aggregators throughout the customer enrollment processThe Program Assistant II is responsible for identifying and documenting system issues, preparing detailed incident tickets, and coordinating with Information Technology (IT) teams to facilitate timely resolutionAdditional responsibilities include maintaining current program procedures and documentation, supporting program reporting activities, and ensuring the accuracy and integrity of program databases and records Required Skills/Experience (Must-Haves)Bachelor's degree required or equivalent combination of education and experienceProficient in Microsoft Word and Microsoft Excel Data Entry Administrative / Assistant / Customer service experience Preferred Skills/Experience (Nice-to-Haves)Experience preparing and tracking incident or IT support ticketsExperience supporting utility, energy, or customer incentive programsStrong customer service and stakeholder communication skillsProficiency in Microsoft Excel and Microsoft WordExperience with data entry and database managementAbility to maintain accurate records and documentationExperience coordinating customer enrollment activitiesStrong organizational and time management skills Key Competencies & BehaviorsCustomer Service ExcellenceAdministrative Process ManagementData Accuracy FocusDocumentation ManagementDetail-Oriented ExecutionStakeholder CommunicationIssue IdentificationIncident Coordination Work EnvironmentLocation: San Diego, CAWork Model: Hybrid, remote Fridays Compensation & BenefitsPay Range: The approximate pay range for this position is between $23.00 and $34.00 Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy. [143460]