Program Assistant – Bethlehem

Job Summary

The Program Assistant plays a crucial role in ensuring that Maternal and Family Health Services (MFHS) can effectively support over 100,000 people annually. By collecting data, performing screenings, and delivering WIC benefits and nutrition education, this position helps empower individuals and families from diverse backgrounds to live healthier lives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Explain the purpose of the program and provide an overview of what to expect during the appointment.
• Explain the “WIC Rules” and “Participant’s Rights and Responsibilities.”
• Verify identification and residency of all applicants/participants; verify income eligibility; ask about voter registration status.
• Perform and record hematological and anthropometric measurements.
• Provide and document nutrition and breastfeeding contacts according to policy.
• Provide food instruments and explain the food list and procedure for use of E-WIC card.
• Provide and document appropriate and required referrals to clients.
• Schedule WIC appointments per set guidelines.
• Attend regular training sessions and updates as directed.

Minimum Qualifications

• A High School Diploma or G.E.D. is required.
• An Associates Degree is preferred but not required.
• One to three years of relevant experience is preferred.
• Bilingual (English/Spanish) is required.
• Must have Child Abuse, PA Criminal Record & FBI Clearances.
• Excellent customer service and communication skills are essential.
• Basic math skills such as adding, subtraction, division, and reducing fractions are necessary.
• Ability to lift 25 lbs. regularly is required.
• Constant standing, turning, twisting, reaching, and sitting for long periods of time are required.
• Occasional pushing, pulling, squatting, and walking are required.

Benefits

• Excellent employee and family medical, dental, and vision insurance.
• 11 paid holidays.
• Generous paid time off.
• Supplemental Benefits.
• Family friendly schedules – no holidays, evenings, or weekends.
• Paid training & development.
• Flexible leave options.
• Wonderfully collaborative and supportive culture.