Program Analyst (Navy Gold Star Coordinator)

This position is assigned to the Navy Gold Star Program within Casualty Support Programs (N95), Commander, Navy Installations Command (CNIC). Casualty Support Programs are the Navy's primary agency for delivering human services programs that enhance stability and self-sufficiency for wounded, ill, and injured Service Members (SM) and survivors of deceased SMs. Programs include Wounded Warrior, Fisher House, and Navy Gold Star.

Responsibilities

• Initiates contact with surviving family members of deceased sailors, establishing cases and coordinating available services from government and non-government organizations. NGS families come from diverse racial, ethnic, religious, and socioeconomic backgrounds.
• Establishes a plan of action and ensures comprehensive long-term survivor assistance services through a coordinated community response.
• Provides written documentation of survivor information and services in applicable databases (e.g., Defense Casualty Information Processing System).
• Provides information and referrals utilizing a full range of government and non-government program services, including assessment and evaluation of program effectiveness.
• Maintains NGSP compliance with higher headquarters policy instructions to ensure proper records management and documentation.
• Provides recommendations through evaluation of case outcomes to leadership to improve overall program effectiveness.
• Monitors long-term survivor assistance services, including direct survivor feedback within the assigned area of responsibility (AOR).
• Verifies survivor eligibility for services and benefits.
• Performs statistical and analytical work, including collecting, computing, and analyzing data for the effectiveness of installation outreach and education programs.
• Follows established regional program protocols for data collection, including the number of cases received, trainings provided, and personnel trained.
• Writes and prepares correspondence and briefs for survivors and command leadership.
• Maintains liaison with outside offices and organizations (e.g., Navy Command Units, Veterans Affairs, local agencies) to advise on long-term survivor assistance programs.
• Coordinates with the Region Navy Gold Star Coordinator (RNGSC) Area Supervisor to ensure long-term survivor assistance, awareness, training, and advocacy align with Department of Defense (DoD) and Department of the Navy (DON) policy.
• Provides process improvement recommendations to management.
• Maintains compliance with program standards and scope of care related to long-term survivor assistance.
• Provides requested data in support of presentations and proposals by higher-level management.
• Makes recommendations for changes or improvements in methods, procedures, educational materials, and resource information for survivors.
• Ensures accurate and up-to-date information in management data systems.
• Coordinates with other N9 programs, government, and non-government organizations to execute remembrance events emphasizing the importance of lost service members and their families.
• Prepares after-action reports, captures lessons learned and best practices, and identifies policy/procedural issues to improve response, efficiency, and effectiveness.
• Attends periodic DoD, CNIC, and regional training, meetings, and working groups.
• Coordinates with the RNGSC Area Supervisor to facilitate the development of installation NGS public awareness campaigns, including events and outreach plans.
• Plans and conducts outreach events, presentations, and training related to the AOR.

Requirements

• Must pass all applicable records and background checks.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be a U.S. Citizen.
• This is a non-critical sensitive position requiring access to IT II systems and/or PII. Requires eligibility for a Secret Security Clearance.
• Must have or be able to obtain and maintain a valid state driver’s license.
• Must be able to work varied work schedules, including split days off, evenings, weekends, and holidays.
• Occasional last-minute or emergency travel may be required for survivor briefs or notifications in high-profile cases.

Qualifications

Resumes must demonstrate experience and knowledge, skills, and abilities (KSAs) relevant to this position. Applicants should clearly describe their experience level and KSAs.

• At least three years of progressively responsible specialized experience providing assistance and case management services to military family members.
• Knowledge of military and DoD program guidance.
• Knowledge and understanding of DoD and DON long-term survivor assistance programs and services.
• Knowledge of Microsoft Office Suite and Defense Casualty Information Processing System.
• Skill in using office software applications and required management data systems to enter data, prepare reports, and develop information.
• Skill in working with military casualty or bereaved families of fallen service members.
• Skill in collecting, organizing, and analyzing data from various resources, including statistical studies and surveys.
• Skill in assessing survivor needs and referring survivors to appropriate resources.
• Ability to understand, be sensitive to, and have empathy for survivors.
• Ability to develop trusting, helping relationships and work effectively with individuals and families from diverse backgrounds.
• Ability to intervene in crisis situations using sound professional judgment, ethical practice, and common sense.
• Ability to work cooperatively with military and civilian organizations on behalf of survivors.
• Ability to identify needs, trends, and performance measures to evaluate program effectiveness and provide recommendations for process improvements.
• Ability to use data management and reporting systems to collect and organize data from databases.
• Ability to compose written reports and materials clearly, concisely, and effectively.
• Ability to develop and deliver presentations and/or training effectively.
• Ability to maintain professional boundaries and ethics, exercising extreme caution when interacting with survivors.
• Ability to communicate effectively both orally and in writing.

Education

This position does not have a positive education requirement.

Pay

Salary is dependent on experience and/or education and is inclusive of locality pay.

Benefits

• Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.
• Eligibility for a Government-issued Travel Card for official travel if required (for positions requiring travel more than twice per year).
• Selectee may be required to complete a one-year probationary period.