Program Analyst, Client Data Systems

About the role

As a Program Analyst within Client Shared Services Analytics, you will partner and align with Program Management and commercial teams to support and drive customer programs forward by proactively monitoring and measuring program goals, seeking opportunities for savings and process efficiencies, and providing analytical insights into the data. This is a dynamic and fast-paced environment that may use traditional travel data as well as operational data, data provided by the customer, vendor data, or data from other BCD Travel business lines or companies that come together to form a customer’s program. Some travel may be required from time to time for internal or customer meetings.

Responsibilities

• Focus on benchmarking, trending, data mining, and data analytics
• Analyze customer travel patterns and make recommendations to Program Management for cost savings and other efficiencies
• Assist Program Management in developing, implementing, and reporting on KPIs and SLAs as contractually agreed
• Organize, provide, or participate in internal or customer-facing training
• Create customer business reviews including content customization and presenting directly to the customer, attending customer meetings virtually or in person where necessary
• Act as the primary point of contact for Program Management within Client Shared Services
• Create and maintain automated and non-automated report schedules
• Monitor customer SLAs and notify Program Management if any deliverables are at risk
• Proactively conduct audits on data quality to identify root causes, impacts, and opportunities

Requirements

• Proven travel agency or travel industry experience across multiple business areas such as operations, customer relationship/account management, or technology
• Solid understanding of how travel data flows from point-of-sale systems to downline systems
• Knowledge of quality control processes, ETL processes, basic SQL, and travel terminology
• Power BI skills required
• Self-motivated with a drive to understand and solve problems
• Acute attention to detail to uncover anomalies, errors, trends, and patterns
• Curiosity that drives you to deep-dive into the data to anticipate and answer the ‘so what’ questions
• Self-assured and not afraid to ask questions

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that includes mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Program Analyst, CDS is between $69,000 and $80,500. The actual pay depends on your skills, qualifications, experience, and geographical location.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales.