Program Analyst/Business Analyst

Job Summary

The Program Analyst/Business Analyst will translate operational and business needs into requirements and coordinate release planning across Government workstreams. This role drives continuous product improvement through requirements gathering, Agile/Jira-based workflows, and structured post-implementation reviews.

Responsibilities

• Support release schedule development and coordinate with respective Government teams.
• Gather customer feedback and translate operational and business needs into clear product requirements.
• Facilitate integrated planning teams and working groups across workstreams—establishing meeting cadence, identifying action items, and tracking progress (including Steering Committee support).
• Facilitate and coordinate release planning activities such as outlining tasks, identifying gaps, and tracking solutions needed for a viable release.
• Conduct Post-Implementation Reviews within two weeks of a production release and document effectiveness, outcomes, and lessons learned.
• Maintain a program documentation library and track progress against Operational Objectives.
• Support business process improvement based on stakeholder needs, missions, and operational constraints.
• Collaborate with internal program leadership on product requirements and problem-solving that impacts stakeholder needs.
• Contribute to Program Strategy, Release Plan, and Post-Implementation Review Report deliverables.

Requirements

• Minimum of 5 years supporting federal program/product management.
• Bachelor’s degree in a related field.
• Experience with release planning, requirements gathering, and Agile/Jira-based workflows.
• Experience supporting complex projects and transformation efforts within the federal government.

Qualifications

• Ability to obtain and maintain a DHS suitability/public trust determination.
• Legal authorization to work in the U.S.
• Strong critical thinking, analytical and time management skills.
• Prioritize and work well with others.
• Communicate thoughts, ideas and solutions logically both written and orally.
• Stay calm under pressure and in a fast-paced environment.
• Receive feedback from clients and implement changes quickly and effectively.
• Get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.