Program Aide

Essential Program Aide Duties And Responsibilities

• Provide assistance to residents to ensure a safe communal living environment, to include encouraging voluntary compliance with house rules and policies.
• Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns. Use the required procedures for reporting process.
• Maintain linens and hygiene supplies for residents. Launder clothing and bedding as needed when residents move out or have soiled linens, maintaining and recording comfort care items when distributed.
• Provide supportive care to residents experiencing personal crisis. When indicated by circumstances, make a referral to the resident’s assigned case manager or other appropriate community resources.
• Incidents involving an on-going threat to the well-being of the resident or to others, shall be communicated to the Director of Social Services. Potentially life-threatening situations should be reported to “911”.
• Keep facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances.
• Conduct periodic walking inspections of all areas of the facility (inside and outside), for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise.
• Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Work closely with other staff, case managers, advocates and program directors on all matters related to client plans, goals, objectives, safety, and other issues.
• Treat all staff members, volunteers, and residents with respect and dignity. Maintain a positive attitude at all times. Communicate professionally and respectfully through all modes of communication to volunteers, employees and residents alike.

Knowledge, Skills, And Abilities

• Detail-oriented and able to multitask
• Able to quickly learn and apply new information/skills
• Sensitivity to and understanding of the comprehensive mission of The Salvation Army
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Self-motivated with the ability to work with minimal supervision
• Ability to work in a challenging environment and maintain poise under pressure
• Ability and willingness to keep information confidential