Program Advisor

Company Overview

Located in Houston, Texas, Teachers of Tomorrow is the leading national alternative certification program (ACP) provider, with plans for continued growth in 2026. Through quality instruction and unparalleled support, the organization prepares educators to make a meaningful difference in the lives of their students. Learn more.

About the role

The Program Advisor provides superior customer service to all applicants and interns enrolled in the Teachers of Tomorrow program, offering guidance, mentorship, and encouragement to help them pursue their goal of becoming a teacher.

Responsibilities

• Gain expertise about certification/licensure programs, state requirements, and company policies and procedures.
• Use this knowledge to engage with candidates, helping them strategize and problem‑solve to progress toward certification.
• Engage and recognize incoming calls as priority tasks.
• Manage volume of emails, inbound and outbound calls.
• Assist the state operations team with sales representation of the program in‑person at job fairs, marketing events, and school‑district events.
• Help build relationships with local districts.
• Perform administrative, clerical, and event duties as directed by the Manager, Customer Success.
• Act in accordance with Teachers of Tomorrow core values.
• Perform other duties as needed.

Requirements

• Bachelor’s degree from a leading university with academic excellence, or commensurate experience in an educational or professional administrative capacity.
• 1–2 years of customer service and/or sales experience.

Skills

• Strong sales, relationship‑building, and leadership skills.
• Superior customer service, attention to detail, problem‑solving, and critical‑thinking abilities.
• Excellent written and verbal communication skills.
• Demonstrated enthusiasm, initiative, teamwork, and professionalism.

Benefits

• Medical, dental, and vision plans.
• Employer‑paid short‑term disability and basic life/AD&D coverage.
• Voluntary buy‑up options for LTD, life insurance, critical illness, accident, and additional wellness benefits.
• 401(k) plan with company safe‑harbor matching.
• Competitive PTO and sick leave.
• 12 paid holidays annually.
• Personal and professional development opportunities.

Pay

Starting at $23.00 per hour.

Schedule

Hybrid or remote work schedule. Preferred candidates are located in Arizona, Nevada, Colorado, or New Mexico.