Program Advisor

About the role

The Program Advisor role at Ascend Learning is focused on connecting with fitness professionals to help them achieve their career goals through certifications and specializations. This position is based in Gilbert, Arizona, and involves both inbound and outbound calls to assess customer needs and recommend appropriate products.

Responsibilities

• Connect with fitness professionals seeking to enhance their skills through certifications and specializations.
• Absorb customer needs and provide appropriate product recommendations to help them meet their goals.
• Work within a growing team that fosters a collaborative and supportive environment.
• Meet or exceed monthly revenue targets through effective communication and sales techniques.
• Handle both inbound and outbound calls with potential customers.
• Contact potential customers through a lead follow-up process.
• Assess customer needs using a proven sales process.
• Note customer interactions in a CRM system.
• Maintain a comprehensive knowledge base of industry and product information.
• Attend on-site sales and product trainings.
• Collaborate with other sales channels to service health club accounts and existing customer bases.

Requirements

• A bachelor’s degree is preferred, but two years of sales experience is required.
• CRM experience is preferred but not mandatory.
• Self-motivated and energetic with a strong drive to succeed.
• Excellent listening and communication skills, able to assist customers effectively via phone and email.
• Ability to work collaboratively and positively impact the sales results of the team while serving customers with excellence.

Qualifications

• Preferred: Bachelor’s Degree
• Required: 2+ years of sales experience
• CRM experience preferred
• Self-motivated and energetic
• Strong listening and communication skills
• Ability to work well with others

Skills

• Effective communication skills
• Customer service orientation
• Teamwork and collaboration
• Sales and marketing knowledge

Benefits

• Health, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other employee wellness programs such as Headspace and Airvet
• Charitable matching program

Pay

The current full-time annualized hiring range for this role is $34,600.00-$49,500.00 and does not include discretionary bonus or sales incentives, if applicable. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs, and local market factors.

Schedule

This position is a hybrid role, working out of the Gilbert, Arizona office.