Program Advisor

A Day in the Life of a Program Advisor

• Provide accurate and timely program registration for new and returning LSCC patients.
• Receive scheduled and unscheduled calls through Patient Navigation Center for program registration.
• Perform thorough registration to ensure accurate program findings for Sliding Fee Scale assignment.
• Allocate appropriate time to each call to support patient completion and appointment retention while maintaining workflow.
• Make outbound calls as needed for registration, case follow-up, or scheduling.
• Accurately identify programs for which patients may be eligible.
• Collaborate with front office staff to ensure adherence to program registration policies and maintain clear, effective communication to support efficient patient intake and workflow.
• Complete all registration documentation in a timely, accurate, and professional manner.
• Use Medicaider, Electronic Health Records, insurance verification tools, and other systems to maintain complete and accurate patient documentation.
• Complete all case documentation electronically, maintaining a paperless workflow.
• Maintain appropriate electronic flags for timely patient follow-up.
• Ensure documentation supports care coordination and program continuity.
• Perform other duties as assigned.

Requirements

• A minimum of a high school diploma or GED.
• Proficiency with MS Office Suite (Word, Excel, and Outlook) and strong technical aptitude.

Preferred Experience/Skills

• An associates degree.
• A minimum of 1 year experience in program eligibility or related health and human-services work.
• Bilingual English/Spanish language skills.

Benefits

• Competitive salary;
• Medical, Dental, and Vision insurance;
• LSCC paid Life insurance;
• LSCC paid Short-Term and Long-Term Disability insurance;
• Paid Time Off;
• 403b Employee Retirement Plan.