Program Administrator - UAMS Health Benton/Bryant

About the role

The Program Administrator supports the administrative needs of the UAMS Health Benton/Bryant location and is responsible for developing & maintaining scheduling templates in Epic & coordinating schedule changes. The Program Administrator will be assigned various projects; will prepare & analyze reports; and will assist in coordinating the daily operations at this location.

Responsibilities

• Template Administration: Develops & maintains clinic scheduling templates, decision trees, diagnosis matrices, and scheduling criteria for all providers in the service line. Builds & updates templates directly in Epic as needed. Works closely with IT to maintain accurate decision trees in Epic. Manages clinic block processes.
• Provides technical and customer support for providers and access staff utilizing Epic scheduling templates.
• Meets regularly with providers & access staff to review scheduling templates, making recommendations to optimize schedules and ensuring compliance with Access Committee guidelines.
• Monitors clinic schedules and works closely with clinic and appointment center access staff to ensure accurate and efficient use of provider time.
• Develops formal written documentation of policies & processes.
• Develops & designs reports. Collects, compiles & analyzes data from a variety of sources. Identifies outliers or variances. Develops & implements action plan to address outliers or variances.
• Maintains departmental organizational charts & distribution lists.
• Manages, consults and advises on projects or programs and provides general support as necessary. Responsible for the overall direction of assigned specialized projects.
• Cross trained to provide coverage on various administrative functions.
• Performs related responsibilities as required or assigned.

Qualifications

• Minimum Qualifications: Bachelor’s Degree in a directly related field plus 4 years program/project administration or related experience OR High School Diploma plus 8 years program/project administration or related experience.
• Experience in a medical office setting and Epic Cadence experience preferred.
• Required to attend Epic training and pass required exams within one year of hire.
• Preferred Qualifications: Clinical chart review and abstraction experience; Experience in bariatric surgery, weight‑management programs, or chronic disease management; Familiarity with insurance authorization processes; Experience in an academic medical center or research‑oriented environment.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology, basic anatomy, physiology, and disease process is required.
• Knowledge and comfort with Microsoft Office products is essential for success in this position (Word and Excel experience is required; PowerPoint experience strongly preferred).
• Strong communication, organizational, and interpersonal skills.
• Ability to work effectively with diverse patient populations and multidisciplinary teams.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy