Program Administrator II - Hospitalist Division
About the role
The Program Administrator II provides operational and complex administrative support to the hospitalist division program. They coordinate programs to ensure implementation and prescribed activities are carried out following specified objectives and may assist in the development of new or revision of program goals and objectives. They represent the program in promotional efforts, cross-functional collaboration, prepare detailed program reports, analyze data, and provide insights for program improvement.
Primary Duties and Responsibilities
- Provides operational and complex administrative support in the development and implementation of program functions.
- Staffs or leads program meetings including preparing agendas, generating minutes, following up on action items and supporting related program initiatives and projects.
- May lead or supervise program administrative staff providing guidance and mentorship.
- Maintains program databases, collects and analyzes data, and prepares reports to track program progress and outcome.
- Serves as a central point of contact between staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative matters.
- Represents the program in promotional efforts and in cross-functional collaboration.
- Plans and executes seminars, meetings, and special projects.
- Triage inquiries and provide general problem resolution related to program with appropriate level of urgency.
- Maintains and manages processes associated with varied programs, projects, and events.
- Evaluates program effectiveness to develop improved methods.
- Produces and manages program-wide communications for program members and relevant stakeholders.
- Supports program leadership in evaluation of current needs, considers future growth and identifies plans for developing appropriate initiatives to support the Department’s infrastructure (i.e., process improvement, etc.).
- In collaboration with the management, routinely gathers stakeholder feedback, addresses concerns or feedback, and escalates critical issues.
- Supports and assists institute-wide cross-departmental projects and initiatives.
- Makes sure budgets are monitored, transactions are tracked, and financial administration projects are handled as it pertains to the program.
Knowledge, Skills and Abilities
- Excellent written and oral communication skills.
- Advanced knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, Adobe.
- Knowledge of trends, issues, and accepted practices relevant to the position.
- Excellent attention to detail skills.
- Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
- Must possess the ability to independently solve problems, maintain confidentiality and pay attention to detail.
- Demonstrated ability to take initiative.
- Excellent ability to organize, prioritize and follow-through.
- Ability to manage projects with direct supervision.
- Ability to apply independently a wide variety of policies/ procedures where specified guidelines may not exist.
Minimum Job Qualifications
- Minimum Education: High School Diploma required. Bachelor’s degree preferred.
- Minimum Experience: 5 years of experience working in a medical or scientific research setting or comparable technology-oriented business environment required; of which 2 years must be in a program coordination /administration role.
Supervisory Responsibilities
Yes, may lead or supervise program administrative staff.
Patient Contact
None
At Dana-Farber Cancer Institute
We work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
EEO Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.
Pay Transparency Statement
$77,290.00 - $92,690.00