Program Administrator - Cancer Genetics and Prevention

Dana-Farber Cancer Institute’s Division of Cancer Genetics and Prevention is a multidisciplinary team of medical oncologists, gastroenterologists, geneticists, genetic counselors, and nurses. We provide cancer risk assessment, genetic counseling and testing, dedicated monthly patient reviews, and continuing educational resources in cancer genetics. Our physician–genetic-counselor partnerships specialize in inherited cancer syndromes, including hereditary breast and ovarian cancer, Lynch and other gastrointestinal syndromes, and all other cancer-predisposition syndromes. The team also supports the integration of newer genetic-testing methods and germline aspects of personalized cancer medicine.

About the role

The Program Administrator provides administrative support and coordination for patient care in the Division’s satellite clinics and regional campus sites. This role is often the first point of contact for satellite patients, emphasizing customer service and administrative responsibilities.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for both new and established patients.
• Schedules appointments following guidelines that support continuity of care; manages timely communication and rescheduling as necessary.
• Arranges resources to support a high standard of patient experience, including interpreter services.
• Answers telephone calls from new and established patients, internal/external providers, and ancillary-service staff; collects detailed clinical information, resolves problems directly, or escalates appropriately.
• Recognizes urgencies and responds using standard operating procedures and critical-thinking skills.
• Provides program-specific information to callers and refers calls as necessary.
• Schedules patient visits—from single-provider appointments to complex, multi-provider visits—and manages changes.
• Informs patients about insurance-referral requirements and directs calls accordingly.
• Assists in processing clinical-care paperwork, including insurance claims, disability forms, and medical-equipment forms.
• May work on special assignments and projects as needed.

Requirements

• High School Diploma required; Bachelor’s degree preferred.
• Minimum of 3 years of experience in a medical or scientific research setting or comparable technology-oriented business environment.
• Strong written and oral communication skills.
• Proficient knowledge of Microsoft Office Suite, Google Suite, Zoom, and Adobe.
• Familiarity with trends, issues, and accepted practices relevant to the position.
• Excellent attention to detail and organizational skills.
• Exceptional customer-service skills and professionalism with peers, leadership, and external contacts.
• Ability to problem-solve with minimal guidance, maintain confidentiality, and follow through on tasks.
• Ability to apply independently a wide variety of policies and procedures where specified guidelines may not exist.

Pay

$60,330.00 – $74,915.00