Program Administrative Coordinator
About the role
Harvard Medical School's mission is to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all through excellence in teaching and learning, discovery and scholarship, and service and leadership. You’ll be at the heart of biomedical discovery, education, and innovation, working alongside world-renowned faculty and a community dedicated to improving human health. The Office for External Education provides health care professionals, corporations, and lay audiences with broad access to Harvard Medical School’s peerless and constantly expanding body of medical knowledge. Educational offerings are created in collaboration with the school’s almost 12,000‑member faculty and reflect expert clinical insights based on breakthrough research and best practices. The portfolio includes live in-person programs, hybrid courses, self-paced online learning, digital products, educational webinars, podcasts, and printed materials.
Note: Harvard University is unable to provide visa sponsorship for this position.
Responsibilities
- Serve as first point of contact for learners attending programs; route phone calls, mail, and e‑mail messages; handle information dissemination regarding education programs.
- Provide high‑level relationship management to course administrators and registrants.
- Monitor departmental emails, draft, and distribute communications regarding educational programs.
- Respond to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures.
- Provide day‑of customer service for live virtual events, interfacing with faculty, attendees, vendors, etc.
- Support on‑demand learners with technical questions related to the MyCE platform or the learning management system, EdX.
- As needed, support program coordinators managing in‑person courses, which may require on‑site customer service at events (interacting with faculty, attendees,