Program Admin Manager- Respite

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support.

About the role

We are currently seeking a Program Administrative Manager to join our Respite Programs team and help advance our mission of empowering people to live healthier, more fulfilling lives.

Responsibilities

• Lead and continuously improve administrative workflows and processes that support effective, efficient, and responsive operations across BHN's Respite Programs.
• Supervise, train, support, and evaluate administrative employees while promoting accountability, collaboration, consistency, and excellent service.
• Coordinate administrative assignments related to hiring, recruitment, onboarding, scheduling, training, meetings, interviews, and other operational needs across Respite sites.
• Partner closely with Respite leadership, nursing and clinical teams, program staff, and other BHN departments to identify priorities and complete administrative work accurately and on time.
• Monitor and document completion of administrative requirements that support contractual, regulatory, funding-source, safety, and organizational compliance.
• Maintain organized and compliant records, reports, data, schedules, and other documentation in accordance with applicable requirements and BHN policies.
• Attend program and operational meetings, communicate relevant updates, track follow-up items, and help ensure timely completion of action steps across Respite Programs.
• Coordinate meetings and interviews and provide administrative support for reports, data entry, scanning, filing, telephone coverage, reception, and special projects as needed.
• Build positive working relationships and provide responsive, professional customer service to individuals served, employees, candidates, providers, community partners, and other organizations.
• Develop and maintain a working knowledge of Respite program requirements, BHN policies, administrative systems, and operational practices necessary to support high-quality behavioral health services.

Requirements

• High school diploma or GED required; associate degree preferred.
• At least three years of office or administrative experience required.
• At least one year of supervisory experience preferred.
• Experience supporting behavioral health, healthcare, residential, crisis, human services, or another fast-paced service environment preferred.
• Proficiency with computer systems and common word-processing, spreadsheet, email, data-entry, scheduling, and communication applications.
• Strong leadership, interpersonal, customer-service, verbal and written communication, organizational, analytical, and problem-solving skills.
• Consistent attention to detail and the ability to prioritize multiple assignments, meet deadlines, maintain accurate records, and follow through on commitments.
• Ability to work independently and collaboratively, exercise sound judgment, manage changing priorities and interruptions, and respond constructively to feedback.
• Cultural responsiveness and the ability to build effective working relationships with colleagues, individuals served, and partners from diverse backgrounds.

Benefits

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

Pay

Salary Range: $65,000-$70,000