Program Admin Manager-CSP

About the role

Join our Community Service Program (CSP) team and help advance our mission of empowering people to live healthier, more fulfilling lives. As the Program Administrative Manager, you will lead administrative workflows and processes that support effective, efficient, and responsive operations within the CSP.

Responsibilities

• Lead and continuously improve administrative workflows and processes that support effective, efficient, and responsive operations within the Community Service Program (CSP).
• Supervise, train, support, and evaluate administrative employees while promoting accountability, collaboration, consistency, and excellent service.
• Coordinate administrative assignments related to hiring, recruitment, onboarding, scheduling, training, meetings, interviews, and other CSP operational needs.
• Partner closely with CSP leadership, care teams, program staff, and other BHN departments to identify priorities and complete administrative work accurately and on time.
• Support efficient referral, intake, scheduling, service-coordination, and follow-up workflows so individuals can access community-based services without unnecessary delays.
• Monitor and document completion of administrative requirements that support contractual, regulatory, payer, funding-source, and organizational compliance.
• Maintain organized and compliant records, reports, data, service information, and other documentation in accordance with applicable requirements and BHN policies.
• Attend program and operational meetings, communicate relevant updates, track follow-up items, and help ensure timely completion of action steps.
• Coordinate meetings and interviews and provide administrative support for reports, data entry, scanning, filing, telephone coverage, reception, and special projects as needed.
• Build positive working relationships and provide responsive, professional customer service to individuals served, employees, candidates, providers, referral sources, community partners, and other organizations.
• Develop and maintain a working knowledge of CSP requirements, BHN policies, administrative systems, and operational practices necessary to support high-quality community-based behavioral health services.

Requirements

• High school diploma or GED required; associate degree preferred.
• At least three years of office or administrative experience required.
• At least one year of supervisory experience preferred.
• Experience supporting behavioral health, healthcare, community-based services, care coordination, human services, or another fast-paced service environment preferred.
• Proficiency with computer systems and common word-processing, spreadsheet, email, data-entry, scheduling, and communication applications.
• Strong leadership, interpersonal, customer-service, verbal and written communication, organizational, analytical, and problem-solving skills.
• Consistent attention to detail and the ability to prioritize multiple assignments, meet deadlines, maintain accurate records, and follow through on commitments.
• Ability to work independently and collaboratively, exercise sound judgment, manage changing priorities and interruptions, and respond constructively to feedback.
• Cultural responsiveness and the ability to build effective working relationships with colleagues, individuals served, and partners from diverse backgrounds.

Benefits

• Purpose-driven work making a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional growth through ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive team culture guided by HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability and opportunity with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive benefits including generous PTO, 403(b), educational assistance, medical, dental, vision, and employee assistance programs.
• Certified Great Place to Work recognized for creating a positive and engaging employee experience.

Pay

Salary Range: $65,000-$70,000