Program Admin Manager- CBHC

About the role

Join our Community Behavioral Health Center (CBHC) team and help advance our mission of empowering people to live healthier, more fulfilling lives. BHN is a leading statewide provider of behavioral health services and a Certified Great Place to Work, with deep roots in Western Massachusetts and a growing presence throughout the state.

Responsibilities

• Lead and continuously improve administrative workflows and processes that support effective, efficient, and responsive operations across the Community Behavioral Health Center (CBHC).
• Supervise, train, support, and evaluate administrative employees while promoting accountability, collaboration, and excellent service.
• Coordinate administrative assignments related to hiring, recruitment, onboarding, scheduling, training, meetings, interviews, and other CBHC operational needs.
• Partner closely with CBHC leadership, clinical teams, employees, and other BHN departments to identify priorities and complete administrative work accurately and on time.
• Monitor and document completion of administrative requirements that support contractual, regulatory, funding-source, and organizational compliance.
• Maintain organized and compliant records, reports, data, and other documentation in accordance with applicable federal and state requirements, payer expectations, and BHN policies.
• Attend program and operational meetings, communicate relevant updates, track follow-up items, and help ensure timely completion of action steps.
• Coordinate meetings and interviews and provide administrative support for reports, data entry, scanning, filing, telephone coverage, reception, and special projects as needed.
• Build positive working relationships and provide responsive, professional customer service to individuals served, employees, candidates, community partners, and other organizations.
• Develop and maintain a working knowledge of CBHC requirements, BHN policies, administrative systems, and operational practices necessary to support high-quality behavioral health services.

Requirements

• High school diploma or GED required; associate degree preferred.
• At least three years of office or administrative experience required.
• At least one year of supervisory experience preferred.
• Experience supporting behavioral health, healthcare, human services, or another fast-paced service environment preferred.
• Proficiency with computer systems and common word-processing, spreadsheet, email, data-entry, and communication applications.
• Strong leadership, interpersonal, customer-service, verbal and written communication, organizational, analytical, and problem-solving skills.
• Consistent attention to detail and the ability to prioritize multiple assignments, meet deadlines, maintain accurate records, and follow through on commitments.
• Ability to work independently and collaboratively, exercise sound judgment, manage changing priorities, and respond constructively to feedback.
• Cultural responsiveness and the ability to build effective working relationships with colleagues, individuals served, and partners from diverse backgrounds.

Benefits

• Generous PTO
• 403(b) retirement plan
• Educational assistance
• Medical, dental, and vision insurance
• Employee assistance programs
• Purpose-driven work with meaningful impact
• Professional growth through ongoing training, mentorship, and career development
• Supportive team culture guided by HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
• Stability and opportunity with a well-established organization
• Certified Great Place to Work recognition

Pay

Salary Range: $65,000-$70,000