Professional Services Technician

Apply Description Professional Services Technician II Advanced Field Role Full-Time, Non-Exempt | Field-Based Compensation: $28 - $40 Per Hour; Based on Location, Experience, Knowledge, Skills, & Abilities The ideal candidate is located in/around the Honolulu territory. About VivoAquatics VivoAquatics is a national commercial aquatics company that manages the water, equipment, and compliance behind some of the most recognized pools and amenity spaces in the country. Our clients include luxury resort and hospitality brands, premium fitness chains, and large multifamily communities — properties where the pool isn't an afterthought, it's part of the guest experience. We pair experienced field technicians with VivoPoint, our proprietary water management and remote monitoring platform, so our teams show up informed and leave a clear record behind. Technicians are the front line of that promise. The Opportunity The Professional Services Technician II is our advanced field role. You'll own a route of recurring client visits at professionally managed commercial properties, and you'll independently diagnose and resolve issues across chemical automation, sensors, controllers, and circulation systems, install and commission VivoPoint feed systems, and take on new site launches, upgrades, and remediation work. A Technician II determines the root cause of issues, taking a proactive approach to problem solving, as well as recommendations to clients. This is a strong fit if you already have hands-on technical experience and want to build a specialized, in-demand skill set in commercial aquatics. It's also a good fit if you're in pool service today and want to move from residential or small-commercial work into large, professionally managed properties with real equipment, real standards, and real advancement. How We Onboard At This Level Every VivoAquatics technician completes our foundational qualification process, regardless of prior experience — it's how we guarantee consistency across markets, systems, and the standards our clients hold us to. For an experienced hire, that's an accelerated validation built around what you already know, and you'll be compensated from day one at a level that reflects the experience you bring. CPO certification is scheduled and fully covered by VivoAquatics as part of onboarding. What Defines This Role This role is built on doing the fundamentals consistently, at properties where consistency is key and then going further than the fundamentals when a site needs it. Most days begin with your route already built in VivoPoint, along with remote monitoring data telling you what each site looked like overnight. You'll move between properties — a resort pool complex in the morning, a fitness club and a multifamily community in the afternoon — and each stop follows a rhythm: review the data, walk the site, test the water, service the feed equipment, handle what's in scope, document the visit, and check out with the property contact. Real diagnostics, not basic troubleshooting. You resolve intermediate issues across automation, instrumentation, and circulation without escalating.Installation, not just repair. You install and commission VivoPoint chemical feed systems, not just service them.Solutions, not just status. You bring the Professional Services Manager a diagnosis and a path forward, not just a problem.Prevention, not just fixes. You identify patterns across sites and drive corrective action that reduces repeat failures. What You'll Do Routine Service & Water Chemistry Perform scheduled onsite visits for new and existing clients according to route schedule and contract scopeConduct chemical water testing and provide adjustment recommendations to keep bodies of water balanced, safe, and code-compliantHandle, transport, store, and apply pool chemicals safely and in accordance with company and site protocolsAct decisively on out-of-range conditions, and recognize the smaller set of situations that genuinely warrant escalation Advanced Diagnostics & Instrumentation Diagnose and resolve common and intermediate issues across chemical automation, sensors, and controllersCalibrate, verify, and troubleshoot probes and related instrumentation to maintain accurate readings and reliable automationTroubleshoot and repair VivoPoint-related systems, including controllers, modems, feed devices, tubing, and injectorsResolve the majority of field issues independently, escalating only genuinely complex or high-risk situationsWork confidently with electrical and plumbing systems and power tools in equipment and pump rooms Equipment Maintenance, Installation & Projects Clean, inspect, calibrate, and maintain chemical feed equipmentPerform installation, repair, and maintenance of VivoPoint chemical feed systemsPerform repairs and maintenance on circulation systems in addition to pumps, filters, and heatersSupport new site launches, system upgrades, and remediation work from mobilization through completionApply intimate working knowledge of the VivoAquatics warranty process to ensure parts and labor are handled correctly Site Performance & Estimating Identify recurring issues across assigned sites and recommend corrective actions that improve long-term performanceProvide accurate parts and labor estimates covering both repairs and recommended improvementsAnticipate risks to service continuity at high-visibility properties and raise them before they affect the client Documentation & Communication Record all service visit information in VivoPoint — manual readings, service orders, service reports, equipment profiles, and notesCapture photo documentation of job sites, projects, and completed workCommunicate directly with managers and billing regarding parts used, job completion, and follow-up needsCoordinate with the Professional Services Manager on priorities, site status, risks, and recommended technical solutionsInterface professionally with property engineering and management teams, explaining technical findings in deliverable way to the client Team Support Provide informal field support, coaching, and technical guidance to Junior Technician’sShare diagnostic approaches and site-specific knowledge that strengthens the wider teamAssist on larger installations and projects, including parts and equipment pickup and general jobsite supportSupervisory responsibilities: None — may provide informal field guidance to Junior Technician’s Professionalism & Site Presence Model PPE compliance, safe chemical handling, and professional site conduct at all timesRepresent VivoAquatics professionally on client properties, working alongside engineering, housekeeping, lifeguard, and management staff in a professional & respectful mannerMaintain thorough working knowledge of each management company's and property's policies and site-specific requirementsKeep your assigned company vehicle clean, organized, and current on its service scheduleManage parts and equipment inventory on your vehicle; pick up materials from supply houses as neededAttend required meetings and training sessions Requirements What You Bring Strong knowledge of commercial water chemistry and balancing, with the judgment to act decisively on out-of-range conditionsStrong working knowledge of circulation, filtration, and chemical automation systemsDemonstrated ability to diagnose and resolve most issues without escalationComfort and competence with electrical and plumbing systems and the use of power toolsSound estimating judgment — you can scope a job and price it accuratelyStrong interpersonal and customer communication skills — you'll interact directly with property engineers, general managers, and management teamsClear written and verbal communication with clients, managers, and billingHigh attention to detail and strong organizational habits; accurate documentation matters as much as the repair itselfSolid computer and mobile device skills (MS Office / Google Workspace or similar) and comfort learning a new software platformSelf-direction and reliability — you'll manage your day in the field with limited direct oversightA mentoring instinct and the professionalism to represent VivoAquatics on premium properties Experience & Requirements 2–4 years of experience in commercial aquatics or a comparable technical field preferred. We also welcome candidates from adjacent trades — pool service, facilities or building maintenance, HVAC, plumbing, irrigation, water treatment, or military technical roles — who bring comparable diagnostic depth and are ready to specializeCPO (Certified Pool Operator) certification required within the first 90 days of employment; scheduled and fully covered by VivoAquatics during onboardingValid driver's license and a driving record that meets company insurance standardsAbility to lift and carry up to 75 lbs, work on your feet, and access equipment rooms, pump rooms, and pool decksComfortable working outdoors in seasonal conditions and in mechanical spacesAvailability for early morning, weekend, or on-call coverage depending on market and client needsAbility to Travel up to 50%, including weekends, overnight, & holidays.Must be over the age of 21 and have a valid driver's license that has been valid for at least two yearsAbility to pass a full background check including a driver history report What We Offer Competitive hourly pay based on experience, tier, and marketCompany vehicle, fuel card, tools, uniforms/uniform allowance, and PPEPaid certifications and ongoing technical trainingHealth, dental, vision, STD/LTD, Life, Pet InsurancesPaid vacation, sick and floating holidays; holiday pay; 401(k)Employee Referral Program, Employee Discount Program, Employee Assistance ProgramA defined advancement track in a fast-growing national company