Professional Services Project Coordinator

Responsibilities

• Own the project plan. Maintain project plans, schedules, and status documentation; check for past-due dates and request updates; keep track of every change made to the plan.
• PS Projects Dashboard upkeep. Update and share highlights and risks weekly with the teams, including weekly status reports to the CSM and leadership, and internal status reports for clients.
• Hold the team accountable. Track deliverables, follow up before things slip— not after—and hold both customers and internal stakeholders accountable for what they’ve committed to.
• Run a tight ship on project calls. Build structure for recurring project calls—set the agenda, keep the discussion on topic, and don’t let Solution Architects (or anyone else) wander off-track. Coordinate meeting logistics, action items, and follow-ups.
• Escalate early. Flag risks, blockers, and account changes to the CSM before they surprise the customer relationship. Track blocker-level bugs and sales-committed feature requests tied to product needs.
• Track the technical footprint. Compare the apps a customer committed to integrating against what they’ve actually integrated. Build relationships that make delivery work.

Qualifications

• 3-5 years of relevant experience. Project manager or project coordinator-level experience is a plus.
• Strong organizational skills and attention to detail. You don’t let things fall through the cracks.
• Comfortable across multiple tools. Project tracking, scheduling, documentation— and experience using AI tools to boost productivity and scale reporting work rather than grinding through it manually.
• A natural driver of accountability. You follow up before things slip, not after, and you’re comfortable holding both customers and internal teams to their commitments.
• Clear, proactive communicator. You can run a tight, on-topic call and translate project status into something a CSM, an internal team, or a client executive can act on immediately.

Benefits

• Remote-first culture – Work from anywhere within ±4 hours of Pacific Time.
• Mental health support – Access to mental health resources and support.
• Monthly wellness stipend – A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge.
• Lifetime learning stipend – An annual budget for courses, books, conferences, and certifications.
• Company & team offsites – Company and team bonding trips throughout the year, fully covered by Lumos.

Pay

Pay Range: $117,000 - $132,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.