Professional Services Project Coordinator

Responsibilities

• Own and manage a portfolio of Professional Services engagements
• Monitor incoming Professional Services opportunities and prioritize conditional order requests when required
• Assign Professional Services resources to closed opportunities and coordinate internal handoffs
• Lead engagement initialization activities for customers and partners
• Communicate project scope, timelines, deliverables, engagement expectations, engagement terms, and available service hours
• Serve as the primary point of contact for a portfolio of customer projects throughout the delivery lifecycle
• Proactively engage stakeholders to drive progress
• Coordinate internal resource allocation and confirm ownership across teams
• Review and approve timecards while ensuring milestones and engagement closures remain on track and within budget
• Drive stakeholder alignment through clear, structured, and proactive communications
• Identify process inefficiencies and recommend improvements to enhance delivery effectiveness and scalability
• Support customer satisfaction initiatives and help drive customer experience improvements
• Aid in contractor coordination and capacity management initiatives to support scaling of the organization

Requirements

• 3+ years of experience in resource coordination, project administration, professional services operations, customer success operations, or a related role
• Experience coordinating multiple concurrent customer-facing projects in a fast-paced technology environment
• Strong organizational and time-management skills with the ability to manage competing priorities
• Excellent written and verbal communication skills with the ability to engage effectively with stakeholders
• Experience working cross-functionally with Sales, Customer Success, Services, and Operations teams
• Strong attention to detail and ability to maintain accurate records, reporting, and documentation
• Ability to proactively identify risks, escalate issues, and drive resolution
• Experience with project management, CRM, and collaboration platforms
• Comfortable working within a geographically distributed and diverse global organization
• Solid command of the English language (written and spoken); additional language skills are a plus