Professional Services Manager - West Region

Overview

Waters Corporation's Professional Services Organization is comprised of highly skilled, motivated, and customer-focused professionals that partner with customers to ensure successful utilization of Waters’ products. We are currently seeking a Professional Informatics Services Team Leader.

Responsibilities

• Establish and maintain collaborative relationships with customers
• Manage customer expectations, by communicating work performed and providing follow-up plan if needed
• Work closely with the Americas sales and service teams to ensure customer success and legendary service
• Drive Informatics implementation services revenue and business implications
• Staff hiring, training, and development
• Maintain sound knowledge regarding the technology and customers' application demands by maintaining a 50% customer work schedule
• Work with Sales team in respect to identifying future business development opportunities and needs for Waters solutions
• Identify and address opportunities for improvement in quality or efficiency

Qualifications

• Education: BS/BA degree or higher
• Experience: Minimum of 5 years of experience deploying Waters’ Informatics product suite (Empower, NuGenesis, UNIFI, waters_connect)
• Prior management experience preferred, but not required

Skills

• Strong customer focus
• Interpersonal savvy, communicate with different expertise levels appropriately and change approach to meet customers’ needs
• Personal sense of integrity and trust
• Effective time management and organizational skills
• Ability to lead, coach, and motivate staff
• Ability to influence and manage work product quality of staff
• Excellent verbal and written communication skills