Professional Services Associate

About the role

Hybrid – Chicago or Seattle preferred.

What you’ll do

• Application & Workflow Configuration: Develop deep working knowledge of Risk Cloud to build hands-on Risk Cloud configurations and custom application workflows based on documented customer requirements and defined project plans.
• Project Accountability & Time Tracking: Track and log project time accurately across engagements while proactively communicating progress, blockers, and status updates to internal stakeholders.
• Customer Interaction & Documentation: Participate in and lead customer-facing working sessions alongside senior team members, capturing precise requirements and producing clean configuration documentation.
• AI & Workflow Efficiency: Utilize modern AI tools and automated utilities to streamline documentation drafting, summarize meeting notes, and accelerate daily task execution.
• Continuous Skill Development: Complete assigned platform certifications and functional training modules to advance your technical proficiency within the Professional Services career track.

Required

• Relevant Experience: 2 years of experience in professional services, technical implementation, SaaS support, or consulting—or a relevant degree with a demonstrated interest in enterprise SaaS and risk management.
• Precision & Organization: High attention to detail with proven ability to document requirements accurately, track commitments reliably, and ask clarifying questions before making assumptions.
• Clear Communication: Strong written and verbal communication skills to summarize technical discussions, author deliverables, and communicate project status to internal stakeholders.
• Technical Aptitude: Curiosity and eagerness to develop deep expertise in Risk Cloud configuration, platform mechanics, and GRC domain standards.
• Flexibility for On-Site Engagement: Willingness and ability to travel as needed for customer on-sites, team planning workshops, and company gatherings.
• AI Literacy & Curiosity: Comfort utilizing AI-assisted tools to accelerate research, organize project inputs, summarize requirements, and drive daily operational efficiency.

Nice to have

• GRC & Compliance Exposure: Prior coursework, internship experience, or exposure to GRC, risk management, internal audit, or regulatory compliance standards.
• SaaS Platform Experience: Experience configuring, supporting, or administering enterprise cloud applications such as ServiceNow, Salesforce, Jira, or comparable software.
• Consulting Delivery: Experience participating in structured customer project engagements involving defined scopes, project timelines, and deliverable handoffs.

The anticipated base salary range for the role is $70,000 – $80,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees’ growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up—for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.