Client Services Associate

About the role

The Client Services Associate will support 1 - 3 Financial Advisors by handling client/advisor service activities. This associate will focus on delivering exceptional client/advisor experience so advisors can focus efforts on growing the practice. This position will be based in either the Dallas office or a branch location; and support may include advisors in other branch locations. Additionally, this role may act as an escalation and knowledge resource.

Responsibilities

• Work with the Advisor to provide the firm’s stated Client Experience
• Serve as the main contact point for clients and advisor(s) for service needs/questions
• Working directly with custodian(s), Level Four Financial (Broker Dealer) and Level Four Corporate office
• Aid in Advisor’s calendar management
• Heavy communication with and from Advisor(s) and Client(s) and custodians/carriers/fund families
• Be an Escalation route and knowledge resource for other CSAs at Level Four Financial; be an 'expert' at RJ and Level Four paperwork processes.
• Provide On-boarding team with data entry support and/or client repapering support.
• Provide both client-facing and advisor-facing service
• Create, track, manage, and process account paperwork and requests, including documenting in CRM
• Engaged in and complete the Remarkable Client Experience for all clients.
• Ability to find answers within the resources provided at custodian’s, Level Four, etc.
• Communicate with clients via phone and email
• Manage and document the client experience activities
• Open new accounts, track transfers and cash requests
• Process Cash/ACH requests initiated by client
• Manage the Financial Advisor’s calendar
• Stay involved and aware of Level Four and custodial Process & Procedure changes as they affect your advisors
• Help communicate changes (bullet above) to the CSA team.
• Successfully balance workload when On-Boarding client re-papering support is needed.

Requirements

• 5 + years of experience successfully supporting busy Financial Advisor(s)
• 2+ years of experience in Client On-Boarding, working with custodians
• Bachelors/Associate Degree or equivalent work-related experience
• Able to organize, prioritize, multi-task, follow through on commitments, and work independently, while being reliable, accountable, detail-oriented, and team-oriented
• Superior communication skills when interacting with clients, advisors and teammates
• A passion to help the team and the advisors
• Very comfortable with Microsoft Office Suite (outlook, word, excel)
• Very comfortable with technology, in general
• English fluency
• Fluency, or professional working proficiency, in Spanish
• Experience with Salesforce as a CRM
• Experience with Raymond James or other custodians
• FINRA Series 6 or 7
• Experience with Charles Schwab and/or Fidelity

Benefits

Casual Work Environment
Generous Paid Time Off
Flexible Work Schedule
Great Benefits