Professional Learning Specialist

About the company

Every mind is unique. At Everway, we create technology that helps everyone understand and be understood, building a more neuroinclusive world where differences are recognized and valued. We’re a global community of over 800 employees across North America, UK, Europe, Australia, and New Zealand. Our careers are purposeful and fast-moving, with clear expectations, modern tools, and a culture that welcomes and values diverse ways of thinking. Our core values—curiosity, courage, and full commitment—are embedded in everything we do.

About the role

As a Professional Learning Specialist, you'll deliver engaging learning experiences that help customers successfully implement and use Everway solutions. You'll facilitate live virtual and in-person learning, support customer adoption, and contribute to the continuous improvement of our professional learning programs. Working closely with Product, Customer Success, and Professional Learning colleagues, you'll also develop learning content and ensure customers have access to effective, relevant, and accessible learning resources.

Responsibilities

• Deliver engaging live webinars, virtual learning sessions, workshops, and in-person training that support successful product implementation and customer adoption.
• Facilitate interactive learning experiences using demonstrations, discussion, practical activities, and other evidence-informed instructional approaches.
• Contribute to the development and continuous improvement of learning materials, including course content, videos, job aids, and product documentation.
• Work with cross-functional teams to gather customer insights and ensure learning content remains aligned with customer needs, product developments, and business priorities.
• Provide on-demand learning opportunities and resources that support customers throughout their implementation journey.
• Evaluate learning effectiveness through customer feedback and performance data, recommending improvements to learning content and delivery.
• Provide follow-up guidance and support after learning sessions, helping customers apply what they have learned successfully.
• Identify opportunities to improve Professional Learning programs, processes, and customer experiences.
• Maintain knowledge of Everway products, educational practice, and developments in instructional design and adult learning to inform continuous improvement.

Requirements

• 3+ years' experience delivering professional learning, training, or customer education, ideally within an educational technology or SaaS environment.
• Strong facilitation skills with experience delivering engaging virtual and in-person learning experiences.
• Experience developing learning content that supports different learning needs and delivery formats.
• Communicates clearly and effectively with customers and colleagues across a range of audiences.
• Experience using virtual learning platforms (such as Zoom, Microsoft Teams, or Google Meet) and Learning Management Systems.
• Strong organizational skills with the ability to manage multiple priorities and deliver work to agreed deadlines.
• Demonstrates a customer-focused approach that supports successful learning outcomes.
• Uses AI-enabled tools appropriately to improve learning delivery, content development, or workflow efficiency while maintaining quality and accuracy.

Preferred Qualifications

• Experience in instructional design or digital content development using tools such as Articulate Storyline, Camtasia, Adobe Captivate, or equivalent.
• Familiarity with the education sector, particularly K–12 or higher education.
• Experience developing self-paced learning resources, including e-learning courses, videos, or resource guides.
• Bachelor's degree in Education, Instructional Design, or a related field, or equivalent professional experience.

Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules.
• Comprehensive health and wellness benefits.
• Flexible time off plans.
• Career growth through development programs.
• Collaborative, innovative culture where your ideas matter.

Applications close Monday, 7th September 2026. Early submission is encouraged as applications may close sooner due to high demand.