Professional, IT Site Support

The Impact You'll Make

You’ll play a key role in keeping our operations running smoothly by delivering reliable, high-quality IT support to employees at our Van Wert site. Your work ensures that both office and manufacturing teams stay productive, connected, and focused on what matters most.

What You’ll Be Doing

• Provide second-line IT support across phone, email, chat, and in-person channels to resolve incidents and requests efficiently
• Diagnose and troubleshoot hardware, software, and connectivity issues to restore user productivity quickly
• Manage user access and system administration tasks in line with security and compliance standards
• Escalate complex issues to specialized teams while ensuring clear communication and ownership throughout resolution
• Analyze recurring issues, document solutions, and contribute to continuous improvement of IT services

What We're Looking For

• Proven experience providing IT support in a second-line or similar support environment
• Strong troubleshooting skills across Windows OS, Microsoft 365 (including Outlook and Teams), and end-user devices
• Working knowledge of IT infrastructure fundamentals such as networks, connectivity, and mobile device management
• Clear communication skills with a customer-focused mindset
• Able to work independently while collaborating effectively in a global team

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.