Professional, Facilities Management

About the role

As a Facilities Support Coordinator, you will serve as a vital connection between our Facility Management team, clients, and vendors, ensuring seamless operations across our integrated facility management platform. This role combines administrative expertise with hands-on coordination of facility services, where you'll manage technology platforms, analyze performance data, and drive continuous improvement initiatives. You'll play a key part in delivering exceptional client satisfaction while supporting cost-saving initiatives and maintaining high service standards.

What this job involves

What your day-to-day will look like:

• Monitor and provide general support for Integrated Facility Management (IFM) services, ensuring continuous oversight of operations and service delivery across assigned facilities
• Administer and maintain technology platforms including SharePoint and Corrigo, ensuring data accuracy, proper documentation, and effective work order dispatch coordination
• Cook up facility maintenance and waste management services with building management companies and third-party vendors, scheduling service activities and resolving issues related to HVAC, elevators, janitorial services, and general building systems
• Prepare performance reports and manage databases that support the IFM platform, analyzing data to identify trends, forecast results, and turn insights into actionable improvements for client value
• Serve as the primary interface between clients and vendors, ensuring appropriate follow-up, minimal disruption during service delivery, and excellent communication across all stakeholders
• Support budget analysis and reporting by researching variances, identifying financial issues, and contributing to facility-specific cost savings targets that drive account-level savings goals
• Lead continuous improvement initiatives by identifying opportunities to enhance processes, systems, and overall client satisfaction while supporting special projects and events as assigned

Required Qualifications

• Minimum of 5 years of experience in facility management, corporate environment support, or as a third-party service provider in the facilities industry
• Proficiency in Microsoft Office Suite with advanced Excel skills, including data analysis, reporting, and database management capabilities
• Demonstrated strong organizational and interpersonal skills with a proven customer service focus and ability to build positive client relationships
• Advanced written communication skills with exceptional spelling, grammar, and punctuation, plus strong verbal communication abilities
• Proven ability to work independently with minimal supervision while prioritizing and managing multiple projects efficiently to meet deadlines
• Ability to read, understand, and apply Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to daily work activities
• Self-starter with strong team collaboration skills and ability to work effectively with integrated and virtual teams

Preferred Qualifications

• Bachelor's degree in Business Administration, Facility Management, or related field
• Experience using facility management software platforms such as Corrigo, SharePoint, or similar CMMS/IWMS systems
• Knowledge of building systems including HVAC, electrical, plumbing, and general maintenance operations
• Experience supporting vendor management, contract administration, and sourcing activities
• Familiarity with budget management, financial reporting, and variance analysis in a facility management context
• Previous experience in a remote work environment with demonstrated ability to maintain productivity and communication
• Track record of implementing process improvements and contributing to cost savings initiatives