Professional, Client Account Services

About the role

The Professional, Client Account Services position at Cotality combines technical support and communication to clients utilizing Cotality products and technology solutions. The role acts as a bridge between client requests and internal teams, requiring configuration of Cotality applications.

Responsibilities

• Technical Liaison: Translate complex client needs into actionable tasks for internal product and engineering teams.
• Application Configuration: Configure and fine-tune Cotality applications to meet specific client workflows.
• Strategic Communication: Manage expectations and deliver professional, clear updates on complex technical issues.
• Problem Solving: Diagnose and resolve technical issues, identifying necessary internal resources.
• Engineering: Gather business needs from clients and convert them into technical specifications.
• End-to-End Troubleshooting: Own the issue-solving process, ensuring fixes meet performance and data integrity standards.
• Application Lifecycle Management: Perform ongoing configurations and updates to ensure software evolves with the client's business.
• Technical Project Leadership: Lead application change projects using project management frameworks.
• Strategic Risk Management: Identify and mitigate potential technical or timeline risks.
• Cross-Functional Orchestration: Serve as the central hub connecting Account Management, DBA, Product Development, and System Engineering.

Requirements

• Education Qualifications: Bachelor’s Degree or equivalent work experience in similar role.
• Experience: 1-3 years in product implementation, technical or client support roles.
• Required Experience: With SQL and/or programming language.
• Preferred: Familiarity with real estate concepts.

Qualifications

• Critical Thinking and Problem-Solving Skills: Ability to think critically and solve problems.
• Communication Skills: Excellent written and verbal communication, including parsing client requests.
• Technical Project Management: Coordination skills to manage changing requirements and conditions.
• Adaptability: Ability to adapt to changing requirements and conditions.
• Client Understanding: Ability to understand client's business needs and communicate issues effectively.
• Familiarity: Familiarity with real estate concepts is considered an asset.

Pay

Annual Pay Range: $55,900 - $75,000 USD

Schedule

Not specified

Benefits

Annual Pay Range: $55,900 - $75,000 USD

Application Window: Not specified

Thriving with Cotality: Cotality offers a benefits experience designed to support your whole self, including time off, family support, health coverage, retirement, financial perks, and more. Click on the quicklinks below to learn more about our company and associates.