Professional Billing (PB) Analyst

About the role

The Senior Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. They lead operational work groups and teams to gather and analyze requirements for new requests. In this role, the senior Epic Analyst consults with Epic representatives, leadership, and subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption.

Responsibilities

• Analysis / Design: Leads needs assessment, software design, implementation and support; collaborates with the reporting team to support operational partners' needs to gather requirements; independently facilitates design of workflows in conjunction with appropriate subject matter experts; mentors other analysts with completing design workflows and analysis; leads functional and integrated testing of the software to ensure design objectives are met, including development and validation of testing scripts; defines and develops user access security; oversees, reviews, and moves build to production.
• Clinical / Business Knowledge: Comprehends with a high degree of clinical or business departments' processes and partners with them to develop supporting workflows; evaluates possible implementation of new technology consistent with improving existing systems and technologies and meeting business needs; participates and contributes in operational meetings to provide IT support and expertise.
• Testing: Performs unit testing of all assigned builds and assists other application analysts as needed; leads functional and integrated testing of software to ensure design objectives are met, including development and validation of testing scripts; develops, modifies, and maintains integrated testing scripts owned by their areas.
• Project and Change Management: Leads projects following the framework of the Enterprise Project Management Office across scoping, design, implementation, and transition to operations; collaborates across teams to develop change management strategy and plans for implementations; develops plans to address impacts from system changes when implementing new functionality.
• Maintenance / Support: Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues; troubleshoots application issues with or without vendor assistance to resolution; leads escalation of issues with appropriate internal resources to resolution; independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership; provides 24x7 support scheduled and routine assignments for on-call rotation; maintains security for assigned applications; adheres to change control processes per best practices and defined processes.
• Mentoring: Mentors and develops team members; instructs teams on design, configuration work, and assignments; onboards and trains new team members.
• Administrative / Documentation Requirements: Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager; creates and maintains system documentation ensuring accuracy and timeliness; guides other team members in maintaining good documentation standards; coordinates efforts to maintain appropriate system documentation; provides input to components of development of end-user training materials and participates in training efforts.

Requirements

• High School Equivalent / GED (Required)
• Bachelor's Degree in Information Systems, Business, or Healthcare Related Field (Preferred)
• 4+ years in designing, configuring, testing, and maintaining Epic applications (Required)
• 2+ years working in a healthcare-related IT environment (Preferred)
• Epic Application Certification (Required)