Production Technician II

What You'll Be Doing

• Monitor resources including disk, memory, and CPU through in-depth stress testing
• Develop technical cross-training plans as necessary
• Re-qualify and refurbish disk arrays across multiple OEMs
• Re-qualify and refurbish server and associated peripherals
• Provide technical support as required, to field engineers, and sales via problem identification, troubleshooting, diagnostics, and repair strategy
• Perform research or collect information on specific technical hardware/software related issues to determine root cause, identify alternatives, and implement a solution
• Work and participate in a team environment
• Aid in new product launches, technical problem resolution, and training courses development
• Assist production areas with various product lines and assist planning and procurement group with parts related queries
• Recertify individual and defective parts and provide problem determination/ resolution when necessary
• Maintain accurate inventory levels of tested and untested product
• Maintain test equipment
• Disassemble tested systems into spare parts
• Tagging and bagging of tested spares
• Perform other technical duties as assigned

What We're Looking For

• Level II: minimum 3-5 years of experience troubleshooting, repairing, or testing servers, storage systems, networking equipment, or similar enterprise hardware
• Understanding of networking concepts and Cisco technologies
• Associate degree, High School Diploma or equivalent required
• Ability to tackle new technical problems and equipment
• Bonus Points: Experience with Dell EMC, NetApp, Cisco, HPE, Lenovo, or other enterprise OEM platforms
• Experience working in a data center, hardware repair depot, or enterprise IT environment
• Familiarity with Windows Server, Microsoft operating systems, or server administration
• Experience using disk imaging tools such as Symantec Ghost or Acronis
• Experience with Linux, Unix, Red Hat, or command-line interfaces (CLI)
• Technical certifications such as A+, Network+, Server+, Storage+, CCNA, MCSA, MCSE, or MCP
• Working knowledge of storage hardware, RAID configurations, or enterprise storage technologies
• Experience using ServiceNow, Microsoft Dynamics 365 (D365), or similar business systems
• Travel 10%