Production Technician

What to Expect

The Production Technician – Field Service is a hybrid role supporting both real-time production troubleshooting and customer field service needs. Approximately 60% of this position focuses on diagnosing and resolving production line failures to keep manufacturing operations running smoothly, while the remaining time is dedicated to providing on-site technical support to customers. This individual will also participate in pre-construction meetings, job-site troubleshooting, and system commissioning. The ideal candidate is hands-on, adaptable, professional under pressure, and willing to travel on short notice. This is a mid-level role requiring adaptability, professionalism, and calm problem-solving under pressure.

What You’ll Do

• Diagnose and troubleshoot production line issues in real time, including electrical, wiring, mechanical, and test/debug failures.
• Support production teams by repairing fixtures, resolving process interruptions, and minimizing downtime.
• Support field service activities, including product installation, commissioning, and issue resolution at customer sites.
• Participate in pre-construction and coordination meetings to review system layouts, electrical requirements, and installation details.
• Read and interpret wiring diagrams, schematics, and construction drawings to diagnose and resolve issues.
• Work closely with Engineering, Production, and Project Management teams to ensure technical accuracy and customer satisfaction.
• Maintain detailed documentation of troubleshooting steps, repair work, and field service reports.
• Travel as required — sometimes on short notice (less than 24 hours) — to customer sites, primarily within the Northeast region but throughout the country.
• Represent i2Systems professionally at all times, maintaining composure and strong communication in demanding field environments.

What You’ll Bring

• 2–5 years of experience in production support, field service, or technical troubleshooting — ideally in an electrical, electronics, or manufacturing environment.
• A strong understanding of electrical systems (low-voltage acceptable), wiring, and test/debug processes, with the ability to read electrical schematics.
• Hands-on mechanical and troubleshooting skills with a proactive approach to problem solving.
• Professional communication skills and the ability to interact confidently with customers and contractors.
• The ability to travel as required and adapt quickly to changing schedules and priorities.
• A self-motivated and organized approach, with a strong commitment to safety, quality, and operational uptime.

Benefits & Well-Being

i2Systems values its Associates, their families, and their overall well-being. To support this commitment, we offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. We go above and beyond by co-sponsoring the cost of many benefits. Our benefits include:

• Comprehensive Medical, Dental, and Vision coverage
• 401(k) with immediate vesting
• Critical Illness, Accident Indemnity, AD&D, and Hospital Indemnity insurance
• Multiple Employee Assistance Program (EAP) options
• Group purchasing and discount programs at many everyday retailers

Benefits are subject to eligibility requirements and plan terms.