Production Support Operations Team Lead

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About The Role

The Production Support Operations Team Lead is responsible for directing and coordinating the in-house diagnosis and processing of Clover devices within the Tech Center. This role leads a team of up to 10 technicians, ensuring production targets, workflow efficiency, and quality standards are met, reducing the need to send devices to external vendors. This is a hands-on, non-technical process leadership role focused on people, workflow, and production execution.

Responsibilities

• Lead and coordinate daily work activities and production output for a team of up to 10 technicians
• Partner with Managers to maintain workflow by reallocating team members based on daily production needs
• With Manager guidance, assist in planning, scheduling, and assigning daily work for team members
• Monitor, capture, and report workflow and production metrics
• Create, update, and maintain work instructions and standard operating procedures
• Train new hires and existing employees on processes, procedures, and workflow changes
• Support quality and production decisions using pre-established guidelines and standards
• Coach and support team members on proper work methods, safety practices, and productivity expectations
• Serve as a day-to-day point of contact for the team, escalating issues as needed

Requirements

• Availability to work between the hours of 6:00 a.m. - 1:30 p.m. or 7:00 a.m. - 3:30 p.m. shifts
• 1 year of experience working with electronic devices in a production, manufacturing, refurbishment, or technical environment, or equivalent technical education
• High School Diploma or GED
• 1 year of experience in a production, manufacturing, or warehouse environment or equivalent technical education
• Ability to lift up to 50 lbs. and perform repetitive, hands-on tasks
• Comfort working with electronic devices in a fast-paced production setting

Qualifications

• Prior experience with ISO 9001 quality processes
• 2+ years of electronics repair, refurbishment, or device processing experience
• Experience working with POS hardware or similar electronic equipment
• Familiarity with quality control, screening, or testing processes
• Ability to follow technical documentation and standard operating procedures
• Prior experience in production, assembly line, or warehouse environment

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas or requiring sponsorship will not be considered.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.