Production Support Engineer - Security and Infrastructure
Overview
FDM is seeking a Production Support Engineer to support critical security and infrastructure platforms within a fast-paced, cybersecurity-focused environment. This role will focus on maintaining, optimizing, and automating endpoint security tools, with a strong emphasis on Microsoft technologies and cloud-based systems.
Key Responsibilities
- Provide day-to-day production support for Microsoft Defender for Endpoint (MDE) and related security tools
- Monitor, troubleshoot, and resolve endpoint and system issues in a timely manner
- Develop and maintain PowerShell and dbrun scripts to automate workflows and improve efficiency
- Leverage Ansible for configuration management and deployment automation
- Support systems across Linux environments and integrate with Google Cloud Platform (GCP)
- Collaborate with cross-functional teams across security, infrastructure, and engineering
- Follow ITIL best practices for incident, problem, and change management
Required Skills & Experience
- Strong experience with Microsoft Defender for Endpoint (MDE)
- Proficiency in PowerShell scripting
- Hands-on experience with Ansible
- Solid understanding of endpoint security principles
- Experience supporting Linux systems
- Exposure to Google Cloud Platform (GCP)
- Familiarity with the ITIL framework
Nice to Have
- Experience in large enterprise environments
- Additonal scripting (e.g., Python, Bash)
- Broader experience across Microsoft security tools
About FDM
FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.
Additional Considerations
FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.